Trade Counter Plumbing Sales Pro | Customer Solutions

Independent Builders Merchant Group; Oxford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Paid holidays

Training and career development

Staff discount

Employee Assistance Programme

Uniform provided

Job summary

Grant & Stone Plumbing is recruiting a Trade Counter Sales Assistant for our Oxford branch. You will help both trade and retail customers at the counter, process orders, and provide product recommendations while building strong customer relationships.

We seek a reliable, customer-focused individual with plumbing merchant experience, a full UK driving licence, and confident communication skills. The role covers varied duties with training and a supportive team environment.

Qualifications

• Experience at a trade counter or plumbing merchant.
• DIY or trade background preferred.
• Full UK driving licence required.
• Good product knowledge in plumbing and heating.

Responsibilities

• Serve trade and retail customers at the counter and over the phone.
• Process customer orders and enquiries.
• Recommend products and solutions to customers.
• Build relationships with existing customers and spot new sales opportunities.
• Resolve customer queries and complaints promptly and professionally.
• Maintain strong knowledge of products and technical details.
• Support branch with day-to-day tasks and ensure safety procedures.

Skills

Trade counter experience

Customer service

Communications

Full UK driving licence

Job description

Grant & Stone Plumbing is recruiting a Trade Counter Sales Assistant for our Oxford branch. You will help both trade and retail customers at the counter, process orders, and provide product recommendations while building strong customer relationships.

We seek a reliable, customer-focused individual with plumbing merchant experience, a full UK driving licence, and confident communication skills. The role covers varied duties with training and a supportive team environment.