TPS Parts Sales Executive

Swansway Group

Carlisle

On-site

GBP 23,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Holidays that increase with length of service

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Long service recognition

Discounts on products and services

Flexible working patterns

Car Benefit Scheme

Employee recruitment referral payments

Employee assistance programme

Occupational health services

Flexible working patterns

Car Benefit Scheme

Job summary

An automotive group in Carlisle is looking for a TPS Parts Sales Executive responsible for achieving sales targets and maintaining customer relations. The role involves efficiently processing orders, managing accounts, and providing expert advice. With a focus on communication skills and attention to detail, candidates should have experience in parts or distribution environments. The position offers various perks including holidays that increase with service, a company pension scheme, and discounts for family and friends.

Qualifications

Previous experience in a parts or distribution operation involving customer contact.
Ability to work as part of a team.
Demonstrates exceptional attention to detail and record-keeping.
Good IT skills and accurate record-keeping.
Able to work in a fast-paced environment.
GDPR-compliant handling of customer records.

Responsibilities

Handle external sales enquiries and achieve sales targets for Volkswagen TPS.
Develop and maintain long-term customer relationships.
Ensure efficient processing of parts orders and maintain stock records.
Manage regular business customer accounts and upsell products.
Record and feedback lost sales opportunities to Sales Manager.
Maintain accurate customer records and GDPR compliance.
Provide professional representation of the TPS brand.
Maintain professional appearance and integrity at all times.

Skills

Excellent communication skills

Good IT skills

Attention to detail

Ability to build relationships

Team player

Attention to detail

Job description

As a TPS Parts Sales Executive you’ll be responsible for handling external sales enquiries and achieving allocated sales targets for Volkswagen TPS. You will develop and maintain long term relationships with customers whilst providing expert knowledge, advice and support. Your role will be to ensure that all parts orders are efficiently and accurately processed and that all stock purchase records are correctly maintained. You will also ensure that all company policies and procedures are adhered to at all times whilst professionally representing the TPS brand.

You will have regular business customers that require account management and product upsell.

Achieve personal target KPI's and revenue objectives
Accurately identify parts to meet the customer sales requirements
Utilise all product promotions effectively to achieve specific targets set
Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
Resolve any customer concerns or complaints professionally, seeking additional support where necessary
Record and feedback lost sales opportunities to the Sales Manager
Maintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalism
Maintain accurate customer records adhering to GDPR policies
Previous experience in a parts or distribution operation involving regular telephone contact with retail and trade customers or experience of selling in a fast paced environment
Ability to build strong and trusting relationships
Ability to relate well to others and work as part of a team
Excellent communication skills and telephone manner
Good IT skills
Demonstrates excellent attention to detail and accurate record-keeping

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own‑brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re‑cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands‑on role in the day‑to‑day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!