Parts Sales Executive - Chester

TPS; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

TPS is seeking a proactive Parts Sales Executive to join our Centre team and drive the delivery of the sales plan for Genuine Parts and related products. You will work closely with the Sales Manager, identify customer requirements, provide expert advice, and build long-lasting relationships with B2B customers while delivering outstanding service and achieving targets.

You will handle enquiries, use TPS systems to search and order parts, manage credit status communications, and contribute to a

Qualifications

• Proven track record in building relationships and meeting B2B sales targets.
• Confident communicator with telesales experience.
• Passion for delivering great customer service.
• Excellent spoken and written communication with stakeholders.
• Team player with drive to meet weekly and monthly targets.
• Strong attention to detail and accurate record-keeping.
• Proficient with MS Excel and IT literate.
• Passion for the automotive industry.

Responsibilities

• Achieve personal KPI's and revenue objectives with target customers.
• Identify parts to meet customer sales requirements.
• Utilise promotions to reach targets.
• Identify sales opportunities within customer base.
• Maintain product knowledge and monitor competitor activity.
• Build strong relationships with customers via phone and face-to-face visits.
• Provide excellent service, respond to requests, and progress orders.
• Communicate credit status timely.
• Support TPS Centre team to ensure good service.
• Collaborate with Sales Manager to hit targets with joined-up approach.
• Handle incoming calls and inquiries within KPIs.
• Use systems to search and order parts.
• Complete documentation promptly.
• Handle cash and credit card transactions per Operations Manual.

Skills

Relationship building

Sales targets

Telesales

Customer service

Communication skills

Team player

Attention to detail

Automotive industry passion

Tools

Microsoft Excel

Job description

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the RoleWhat will you be doing?

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre

• Achieve personal KPI's and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI's, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Requirements

What are we looking for?

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry