TPA Team Leader

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader/Claims Handler to lead a multi-class claims team. In this pivotal role, you will manage claims processes, mentor junior staff, and ensure compliance with efficient handling policies. This position offers an empowering environment where your expertise in EL/PL claims will drive the team's success. Join a company that values continuous learning and fosters a positive workplace culture, enabling you to thrive while contributing to business growth and client satisfaction.

Benefits

Structured induction

Professional development

Study support

Comprehensive training curriculum

Qualifications

• 5+ years of claims experience in TPA or underwriting, specializing in EL/PL.
• 2+ years of supervisory experience leading a DA claims team.

Responsibilities

• Manage a multi-class DA claims team and ensure adherence to policies.
• Train and mentor junior team members while preparing KPI reports.

Skills

Claims Management

Leadership

Client Liaison

Data Recording

Negotiation

Tools

Bespoke IT Systems

Job description

Social network you want to login/join with:

CT TPA is looking to enhance its growth by recruiting a Team Leader/Claims Handler with an EL/PL background to lead a claims team under the supervision of the Head of UK Claims.

Key Responsibilities

• Manage a multi-class DA claims team daily
• Implement and ensure adherence to efficient claims handling policies and procedures
• Train and mentor junior team members
• Prepare monthly financial and KPI reports
• Onboard new clients
• Attend client meetings to report on performance and analyze trends
• Receive and triage initial loss notifications
• Liaise with brokers and underwriters
• Appoint surveyors, lawyers, and experts to progress claims, within delegated authority
• Gather claim documents, review policy wording, and assess liability
• Participate in settlement negotiations and consider recoveries from third parties
• Ensure clear instructions are given to appointed experts
• Agree on pricing and estimate fees
• Manage litigation processes
• Oversee experts to ensure scope compliance
• Review and approve invoices
• Maintain accurate claims management records
• Keep personal timesheets for billing
• Contribute to fee targets and overall WIP
• Promote the TPA services to expand business opportunities

Ad Hoc Duties

Perform additional duties as assigned by management within your capabilities and scope.

Person Specification

• At least 5 years of claims experience in TPA or underwriting, specializing in EL/PL
• Minimum 2 years supervisory experience leading a DA claims team
• Comfortable with bespoke IT systems in a digital environment
• Accurate in data recording
• Numerate and detail-oriented
• Customer-focused, prioritizing client needs

Why join Charles Taylor UK Claims Management?

We are proud that nine out of ten employees recommend Charles Taylor as a great place to work. We foster a positive environment where decision-making is empowered, and continuous learning is valued. We offer structured induction, professional development, study support, and a comprehensive training curriculum.