UK- Crawford TPA - Liability Team Manager

TN United Kingdom; Milton Keynes; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Liability Team Manager to lead their claims handling team in Milton Keynes. This role involves mentoring and developing a talented group of claims handlers, ensuring exceptional customer service and swift resolution of liability claims. The ideal candidate will possess strong leadership skills and a background in claims or insurance, with a focus on achieving high performance and success. If you are ready to take on a leadership role in a rapidly expanding team, this opportunity is perfect for you.

Qualifications

• Experience in leading teams in a claims environment.
• Ability to mentor and develop high-performing teams.

Responsibilities

• Manage a team handling various liability claims.
• Ensure swift settlements while maintaining service level agreements.

Skills

Team Leadership

Claims Management

Customer Service

Organizational Skills

Problem Solving

Job description

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UK- Crawford TPA - Liability Team Manager, Milton Keynes

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Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

25b660fdd8c5

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Position Summary

Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manage our rapidly expanding team of claims handlers.

General Background, Experience & Professional Qualifications

We’re looking for a talented leader: a candidate that enjoys mentoring and developing a team to ensure high performance and success. You’ll ideally have/be:

• An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply
• Evidence of mentoring and developing teams to a high performance standard
• Knowledge of the principles of insurance and claims process
• Exceptional customer service ethics – ensuring clients and policyholders receive first-class service from your team
• The ability to deal with challenges and setbacks, resolving issues calmly and methodically
• Strong organisational skills, coupled with attention to detail
• Flexibility in your approach to changing priorities

Key Responsibilities

Your team will handle a wide variety of liability claims including Public, Employers, and Product Liability claims.

Your skills and experience as a team manager will support and guide your team in providing swift settlements within expected service level agreements, whilst ensuring each claim has been fully investigated with a full audit of claim-specific information. You’ll also guide and train your team on policy cover information, such as liability and excess cover, and ensure this information is relayed to policyholders professionally and courteously.