Toxicology Case Submissions Admin

Cellmark Forensic Services; Abingdon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

25 days leave

Enhanced annual leave

Life assurance

Perkbox membership

Job summary

Cellmark Forensic Services in Abingdon is seeking a capable administrator to support the Forensic Toxicology department. The role covers admin tasks, sample reception, and return/destruction activities for Road Traffic Act and Casework Toxicology cases.

Reporting to the Toxicology Administrator Team Leader, you will ensure the smooth handling of samples, maintain records, respond to inquiries, and help keep SOPs up to date. Full training provided; permanent contract, 37.5 hours weekly.

Qualifications

• GCSE or A levels required.
• General administration in a forensic environment preferred; full training provided.
• Laboratory experience is an advantage.

Responsibilities

• Coordinate receipt, return and transfer of items for forensic examination while maintaining chain of custody.
• Book in samples on in-house systems and manage faulting where needed.
• Ensure reports are completed and delivered and cases closed and invoiced.
• Make external and internal enquiries via phone and email and monitor departmental inboxes.
• Manage exhibits in line with Protection of Freedoms Act and Human Tissue Act.
• Balance priorities and support the Toxicology team.
• Assist with creating, reviewing and updating SOPs.
• Support casefile and sample management and data filing.

Skills

Communication

Interpersonal skills

Teamwork

Organisation

Prioritisation

Initiative

Adaptability

Education

GCSE or A levels

General administration in forensic environment

Laboratory experience advantageous

Tools

MS Office

Job description

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK.

Security clearance is undertaken by a third party to non-police personnel vetting standards (NPPV3 and SC). As such, any criminal convictions (including criminal convictions held by: you, your partner, parents, siblings, children over the age of 10, and anyone living with you who doesn’t fit these relationships) may prevent you from gaining security clearance.

Further information on the security clearance process and requirement can be found at

To support the Toxicology department in relation to the administrative, sample reception, and sample return/destruction tasks associated with the management of Road Traffic Act (RTA) cases, Hair Toxicology cases and Casework Toxicology cases.

Reporting Structure

Reporting to Toxicology Administrator Team Leader

Essential Functions

• Coordinate the receipt, return, and transfer of items submitted for forensic examination and ensuring the chain of custody and sample integrity is maintained in line with Standard Operating Procedures (SOPs).
• Booking in samples on in-house systems ready for lab analysis. Faulting and un-faulting these samples where appropriate.
• Ensuring reports are completed and delivered to customers in line with customer requirements and SOPs as well as closing and invoicing cases.
• To make external and internal enquiries to resolve queries, via the phone and through emails. To monitor and manage departmental e-mail boxes
• Managing exhibits in line with various legislation such as Protection of Freedoms Act and Human Tissue Act
• Effectively balance priorities throughout the day and manage work in line with these identified priorities
• Provide administrative support to the wider Toxicology team
• Contribute to the creation, review and updating of Standard Operating Procedures
• Be involved in the management of non-conformities, including completing Corrective Actions/Preventative Actions (CA/PA), and continuous improvement projects on time under guidance from a Team Leader
• Additional general departmental duties as required such as assisting with casefile and sample management, data filing and supporting colleagues and team leaders with ad-hoc tasks

Job Requirements

Education

• Basic secondary education GCSE or A levels
• General administration or administration in a forensic environment
• Previous laboratory experience an advantage; however full training will be provided.

Technical Skills

• Computer, office and general administration skills.
• Experience of MS Office programmes.

Non-Technical Skills

• Good Communication, both written and verbal.
• Excellent Interpersonal skills (Integrity, active listening and giving/receiving constructive feedback)
• Ability to work as part of a team, as well as individually
• Excellent organisation and effective prioritisation
• Proactive approach and the ability to use own initiative
• Good adaptability and openness to a changing work environment

Physical Demands

• High levels of responsibility in a Forensic regulated environment subject to external and internal auditing. The role requires meticulous attention to detail, accurate record keeping and a responsible attitude to work being carried out. Forensic work has a high media profile, any errors or lapses in quality could result in serious adverse publicity.
• High level of concentration, particularly when carrying out repetitive tasks
• Sitting for periods of time and VDU usage

Working Conditions

• Computer workstation in an air-conditioned shared office.
• Some work will be based within a laboratory environment.
• Flexibility of hours may be required to deal with urgent business demands
• PPE to be worn, as required.

Department

Forensic Toxicology

Contract type

Permanent

Hours

37.5

Competitive

• Pension scheme which can be enhanced with employees contributions
• 25 days leave plus statutory bank holidays
• Enhanced annual leave with service
• Life assurance
• 25 hour employee assistance
• Perkbox membership

Closing date for applications

4th October, 2026