Team Leader Case Administration, Toxicology

Cellmark Forensic Services; Abingdon; On-site; GBP 28,000 - 38,000; Full time

Job summary

Cellmark Forensic Services in Abingdon is seeking a hands-on supervisor to lead a team of Casework Support Officers within the Toxicology unit. You will manage workflows, priorities, and ensure accuracy, quality and timely submissions to the Toxicology team.

Reporting to the Operations Lead, you will mentor CSOs, assist with recruitment, maintain SOPs, drive process improvements and deliver reliable results in a fast-paced, desk-based environment.

Qualifications

• Previous customer based administrative experience essential.
• Team Leader/Supervisory experience an advantage.
• Experience of process improvement processes an advantage.

Responsibilities

• Lead and supervise a team of CSOs by scheduling workflows, prioritising throughput and maintaining efficiency, integrity and quality.
• Monitor performance of team members and provide timely and constructive feedback where required.
• Mentor and manage the progression of direct reports, set yearly SMART objectives and complete quarterly performance appraisals.
• Assist with the recruitment of CSOs. Oversee organise training and development programs, mentor staff in CSO duties and be accountable for the work undertaken.
• Be accountable for the work undertaken by the team and ensure that all work is completed professionally, correctly, and in a timely manner.
• Responsible for ensuring that all procedures are accurately documented, and SOPs are up to date. Also ensure that competencies are maintained as required.
• Deal with raising administrative CAPAs and assign corrective actions in a timely manner.
• Present relevant operational information to the team and Managers when required.
• To have or gain the knowledge and skills to effectively oversee all roles and duties within the CSO team.
• Aid the Toxicology team through continuous process improvement activities to improve TATs, quality and efficiency.
• Liaise with and foster close working relations with other Forensic teams at Abingdon and Chorley.

Skills

Team leadership

Customer administrative

Process improvement

Education

GCSE / A Levels

Tools

Word

Excel

Job description

Full time Abingdon

Summary of Job

To supervise a team of Casework Support Officers to provide submissions and administrative support to the Toxicology team.

Reporting Structure

Reporting to the Operations Lead – Casework Support

Direct staff reports – Casework Support Officers (CSOs)

Essential Functions

• Lead and supervise a team of CSOs by scheduling workflows, prioritising throughput and maintaining efficiency, integrity and quality.
• Monitor performance of team members and provide timely and constructive feedback where required.
• Mentor and manage the progression of direct reports, set yearly SMART objectives and complete quarterly performance appraisals.
• Assist with the recruitment of CSOs. Oversee organise training and development programs, mentor staff in CSO duties and be accountable for the work undertaken.
• Be accountable for the work undertaking by the team and ensure that all work is completed professionally, correctly, and in a timely manner.
• Responsible for ensuring that all procedures are accurately documented, and Standard Operating Procedures (SOPs) are up to date. Also ensure that competencies are maintained as required.
• Deal with raising administrative CAPAs and assign corrective actions in a timely manner.
• Present relevant operational information to the team and Managers when required.
• To have or gain the knowledge and skills to effectively oversee all roles and duties within the CSO team.
• Aid the Toxicology team through continuous process improvement activities to improve TATs, quality and efficiency.
• Liaise with and foster close working relations with other Forensic teams at Abingdon and Chorley.

Job Requirements

Education

• Basic secondary education GCSE or A levels

Experience

• Previous customer based administrative experience essential
• Team Leader/Supervisory experience an advantage
• Experience of process improvement processes an advantage

Technical Skills

• Computer, keyboard and office skills
• Experience of word processing, spreadsheet and database packages – Word and Excel

Non-Technical Skills

• Customer interface skills including the ability to translate customer needs into operational activities
• Excellent communication skills, the ability to work with and motivate a team
• Excellent organisational skills and the ability to keep detailed, accurate records
• Ability to inspire and lead more junior team members through working to high personal standards and demonstrating exemplary behaviour and attitudes
• Excellent attending to detail and accurate record keeping

Physical Demands

• VDU usage
• Some lifting and reaching, and may occasionally be required to move substantial archive boxes

Working Conditions

• The position will be predominantly desk/PC based i.e. a computer workstation in an office environment
• Flexibility in hours may be required to deal with urgent business demands

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications.

Department

Forensic Toxicology

Contract type

Permanent

Hours

37.5

Competitive

Closing date for applications

4th October, 2026

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