Tour Logistics Coordinator

Max Ski Limited; Leeds; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Europe/USA travel perks

Work-from-home day

Birthday off

Gym allowance

Medicash health benefit

Investors in People accredited

Job summary

Max Ski & Ottimi Leeds City Centre (LS1) is seeking a Tour Logistics Coordinator to own the travel logistics of all tours from start to finish. You will coordinate coaches, flights, trains, ferries, Channel Tunnel and hire cars, book the best options, and keep everyone in the loop while adjusting plans as needed.

You’ll ensure STF safety standards are met, maintain accurate records, manage API passenger data for flights, and collaborate with Sales, Operations and Customer Service teams to report

Qualifications

• Research and book transport that fits each tour's budget, inclusions and safety requirements
• Be the main contact for coach companies, airlines, ferry and rail operators, and hire car agencies
• Build and manage the travel plan for every tour, and troubleshoot issues as they come up
• Make sure every trip meets School Travel Forum (STF) safety standards
• Keep accurate records of bookings, timings, invoices and costs on our internal systems
• Manage passenger information (API) requirements for flights
• Cross-check details and movement orders so nothing slips through
• Work closely with our Sales, Operations and Customer Service teams
• Report on tours before and after they run
• Spot ways to save time and money, improve supplier performance and keep customers happy

Responsibilities

• Own the travel logistics from start to finish for each tour
• Coordinate coaches, flights, trains, ferries, Channel Tunnel and hire cars
• Maintain travel plans and resolve issues quickly
• Ensure STF safety standards are met for all trips
• Record bookings, timings, invoices and costs accurately
• Manage API passenger data for flights
• Verify details and movement orders to prevent errors
• Collaborate with Sales, Operations and Customer Service teams
• Prepare pre- and post-tour reports
• Identify cost-saving opportunities and improve supplier performance

Skills

Transport booking

Vendor liaison

Travel planning

Safety compliance

Record keeping

API passenger data

Issue resolution

Cross-functional collaboration

Reporting

Cost-saving

Job description

Tour Logistics Coordinator

Max Ski & Ottimi Leeds City Centre (LS1) Full-time Salary 29,000 - 32,000

Love travel, skiing or snowboarding? Love it when a plan comes together? Read on.

What you'll get

• Up to 7 weeks a year working in Europe and the USA/Canada, all expenses paid
• 1 day a week working from home. Flexible start and finish times
• Enhanced holiday allowance, plus your Birthday off
• Gym allowance
• Medicash health benefit
• A workplace accredited by Investors in People

About us

We're Max Ski, a small but fiercely ambitious tour operator in Leeds. We run all-inclusive snowsports trips for schools and colleges, and we're now expanding into other educational travel too.

We believe our trips change young people's lives, and we've built everything around one idea: unbeatable customer service. Now we need someone to make sure every journey runs like clockwork.

The role

You'll own the travel logistics of our tours from start to finish: coaches, flights, trains, ferries, the Channel Tunnel and hire cars. You'll find the best options, book them, keep everyone in the loop, and fix things fast when plans change.

What you'll do

• Research and book transport that fits each tour's budget, inclusions and safety requirements
• Be the main contact for our coach companies, airlines, ferry and rail operators, and hire car agencies
• Build and manage the travel plan for every tour, and troubleshoot issues as they come up
• Make sure every trip meets School Travel Forum (STF) safety standards
• Keep accurate records of bookings, timings, invoices and costs on our internal systems
• Manage passenger information (API) requirements for flights
• Cross-check details and movement orders so nothing slips through
• Work closely with our Sales, Operations and Customer Service teams
• Report on tours before and after they run
• Spot ways to save time and money, improve supplier performance and keep customers happy

You’ll be great at this if you

• Are highly organised and love detail
• Can juggle several complex projects without dropping the ball
• Communicate clearly and build strong relationships with suppliers
• Stay calm and solution-focused when things go wrong