Tour Guides

Staffline; Luss; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Staff discounts

Full training provided

Career development opportunities

Beautiful Loch Lomond location

Job summary

Staffline is recruiting for a Tour Guide / Brand Home Ambassador at our client’s Luss Distillery Brand Home on Loch Lomond. You will be the face of the business, delivering immersive tours, tastings and retail interactions that bring the Ben Lomond Gin portfolio to life.

Join a growing Scottish business, learn premium spirits, storytelling and hospitality skills while working in a scenic location with regular tours, events and visitors from around the world.

Qualifications

• Tour guide, hospitality, retail, tourism or other customer‑facing roles.
• Excellent communication, public speaking and storytelling skills.
• Warm, engaging and professional manner.
• A passion for Scottish culture, tourism and hospitality.
• Strong interpersonal skills with the ability to engage a wide range of audiences.
• Confidence delivering presentations, tours and product experiences.
• Comfortable working in a fast-paced visitor-facing environment.
• Flexible, proactive and reliable approach to work.
• An interest in premium spirits and a willingness to develop product knowledge.

Responsibilities

• Deliver immersive tours and tastings for visitors from around the world.
• Provide engaging storytelling and showcase brands' stories.
• Assist with retail interactions and merchandise experiences.
• Support day-to-day operation of the visitor centre.
• Help create memorable experiences to encourage further exploration.
• Represent Ben Lomond Gin and Loch Lomond Group brands.

Skills

Communication

Public speaking

Storytelling

Interpersonal skills

Presentation skills

Customer service

Hospitality

Tourism

Flexibility

Product knowledge

Job description

Fantastic opportunity to work at our client's Luss Distillery Brand Home, located in the picturesque conservation village of Luss on the bonnie banks of Loch Lomond. Nestled within the stunning Loch Lomond & The Trossachs National Park, Luss offers one of the most scenic working environments in Scotland, with the iconic Ben Lomond dominating the skyline and attracting visitors from across the globe.

This is an exciting time to join a growing business as they continue to build on the success of their award-winning visitor attraction, bringing Scotland's rich heritage, craftsmanship and hospitality to life.

Your Time at Work

Home to Ben Lomond Gin and showcasing the wider Loch Lomond Group portfolio, including premium Scotch whiskies and spirits, the Luss Distillery Brand Home offers immersive tours, guided tastings, a Discovery Space, retail experiences and hospitality in a truly unique setting.

As a Tour Guide / Brand Home Ambassador, you will be one of the faces of the business, delivering exceptional and memorable experiences for visitors from around the world. Through engaging storytelling, guided tours, tastings and retail interactions, you will bring our brands to life and share the stories, people and craftsmanship behind them.

This is a varied, hands‑on role where no two days are the same. You will support the day‑to‑day operation of the visitor centre while helping to create unforgettable experiences that encourage guests to discover more of Scotland's world‑famous spirits.

You'll be joining at an exciting stage in the Brand Home's journey, with plenty of opportunities to learn new skills, take on new challenges and develop your career within a growing Scottish business.

As a tour guide you will be the face of an amazing portfolio of brands and the new distillery and visitor centre. You will be pivotal in delivering exceptional, engaging, and educational experiences to all guests from immersive tours and tastings to retail interactions. You will bring the brands to life, ensuring that every visitor leaves with a memorable experience that reflects the adventurous spirit of Ben Lomond Gin,

Our Perfect Worker

Do you enjoy meeting new people and sharing great stories? Are you passionate about customer service and proud to showcase the very best of Scottish hospitality?

We are looking for candidates who have experience in the following settings:

• Tour guide, hospitality, retail, tourism or other customer-facing roles
• Excellent communication, public speaking and storytelling skills
• A warm, engaging and professional manner
• A passion for Scottish culture, tourism and hospitality
• Strong interpersonal skills with the ability to engage a wide range of audiences
• Confidence delivering presentations, tours and product experiences
• Comfortable working in a fast-paced visitor-facing environment
• Flexible, proactive and reliable approach to work
• An interest in premium spirits and a willingness to develop product knowledge

Key Information and Benefits

• Working 5 days over 7, including weekends, bank holidays and occasional events
• Typical working hours between 9:00am and 6:00pm, with occasional later finishes for events
• Competitive salary plus staff discounts and benefits
• Full training provided on our brands, production processes, tastings and storytelling experiences
• Work in one of Scotland's most unique and picturesque locations
• Join a growing business with exciting future plans
• Excellent opportunities to learn new skills and develop your career within tourism, hospitality, retail and the Scottish spirits industry
• Be part of a passionate team delivering world‑class visitor experiences on the shores of Loch Lomond

Whether you're welcoming guests for their first dram, leading an immersive tasting experience or sharing the stories behind our award-winning brands, this is a fantastic opportunity to be part of something special. Slàinte!