Tour Coordinator

JR United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic Shore Excursion Associates to enhance guests' vacation experiences. This role involves promoting and selling tours, ensuring guest satisfaction, and collaborating with various teams to maximize revenue. Ideal candidates will have a strong background in hospitality, excellent communication skills, and a knack for sales. Join a reputable organization that offers excellent benefits and career growth opportunities while traveling the world. If you're passionate about customer service and adventure, this position is perfect for you.

Qualifications

• Minimum 2 years experience in the hospitality industry.
• Excellent command of the English language, both verbal and written.

Responsibilities

• Execute plans to achieve revenue and sales targets.
• Promote and sell tours to guests before they go ashore.

Skills

Sales Experience

Customer Service

Communication Skills

Marketing Knowledge

Computer Skills

Tools

Microsoft Office

Job description

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Shore Excursion Associate (Cruise) – Working on a Cruise/ TRAVELLING JOB

OPEN TO ALL NATIONALS

We are recruiting on behalf of a major cruise company who are looking for Shore Excursion Associates to join with them. This is an opportunity to join a reputable organisation who are offering excellent benefits and career opportunities.

Shore Excursions Associates are integral parts of our guest’s vacation experience. Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with ability of converting guest interactions into an excursion sale.

As Shore Excursion Associate you are expected to:

• Execute tactical plans to achieve revenue and sales targets

• Liaise with Operations and Revenue Team to maximise revenue

• Promote, explain, and sale tours to guests before they go ashore

• Partake in , and monitor the Shore Excursion Program

• Handle guest complaints and queries

• Achieve Guest Satisfaction Targets (TGEM)

• Promote and process Carnival MasterCard applications

• Maintain professional working relationships with Tour Operators

• Assist with the dispatch of all shore excursions, Pier and Lounge dispatch

• Participate in all safety drill and trainings as required

• Follow all environmental and ECP policies and procedures.

Position Requirements

• Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines

• Excellent command of the English language, both verbal and written. Additional languages are a plus.

• Experience and competence in Sales

• Understanding of marketing and promotion methods

• Understanding of revenue, analytics and ability to interpret ships revenue targets and performance.

• High level of computer skills including Microsoft packages

• A good understanding of revenue responsibility

• Ability to Swim and partake in adventure activities.

• Excellent verbal and written communication skills

• Approachable and a good listener

Our client is looking to receive applications now so please apply to be considered for interview;

Navis Consulting; Keeping your career on course.