Tool Hire Assistant

BSS LSE Region; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension scheme

Life assurance

Sharesave scheme

Colleague discounts

Job summary

BSS Industrial is a leading distributor of heating, pipeline, process and mechanical services equipment across the UK. The Tool Hire Assistant role involves helping customers select the right tools, preparing hire agreements and supporting daily operations of the Tool Hire Centre.

You’ll be the first point of contact for customers, providing friendly, professional service and coordinating equipment collections and deliveries as needed.

Qualifications

• Friendly, approachable and genuinely enjoy helping customers.
• Able to learn new systems, products and processes quickly.
• Organised and able to manage multiple tasks in a busy environment.
• Interest in tools, equipment or mechanical products, with some mechanical knowledge advantageous.
• Team player who can take responsibility for own workload.

Responsibilities

• Serve customers at the trade counter and help them select the right tools and equipment.
• Deal with customer enquiries face-to-face and over the telephone.
• Prepare quotes and process hire agreements.
• Organise and coordinate equipment collections and returns.
• Carry out administrative duties related to the hire process.
• Ensure hired equipment is available, prepared and presented to standard.
• Support the Branch Manager with day-to-day operations.
• Assist with deliveries and collections during busy periods.

Job description

• Sharesave scheme.

A busy and fast-paced business with great benefits, plenty of opportunities for career progression and a friendly team environment. Join BSS as a Tool Hire Assistant and become part of a hard-working team where no two days are the same.

The Role

As a Tool Hire Assistant, you'll play an important role in delivering a great experience for our customers while supporting the smooth day-to-day operations of our Tool Hire Centre.

You'll be one of the first points of contact for our customers, helping them find the right equipment for their needs, arranging hire agreements and ensuring they receive a friendly, professional service from start to finish.

The Role Will Include

• Serving customers at the trade counter and helping them select the right tools and equipment.
• Dealing with customer enquiries both face-to-face and over the telephone.
• Preparing quotes and processing hire agreements.
• Organising and coordinating equipment collections and returns.
• Carrying out administrative duties associated with the hire process.
• Ensuring hired equipment is available, prepared and presented to the required standard.
• Supporting the Branch Manager with the day-to-day operation of the Tool Hire Centre.
• Helping to ensure equipment is used and hired safely and in accordance with company procedures.
• Carrying out deliveries and collections when required, particularly during busy periods.

Whether a customer needs a power tool for a small job or more specialist equipment for a larger project, you'll help them find the right solution while ensuring they receive the excellent customer service BSS is known for.

What We're Looking For

You don't necessarily need previous experience in the tool hire industry. What's most important is that you're friendly, approachable and genuinely enjoy helping customers.

You’ll Be Someone Who

• Is a natural people person and enjoys building relationships with customers and colleagues.
• Has a friendly, helpful and professional approach.
• Is confident communicating with customers face-to-face and over the telephone.
• Can learn new systems, products and processes quickly.
• Is organised and able to manage multiple tasks in a busy environment.
• Has strong attention to detail when completing hire contracts and administrative tasks.
• Has an interest in tools, equipment or mechanical products, with some mechanical knowledge being advantageous.
• Is comfortable working as part of a team while also taking responsibility for their own workload.
• Has a full UK driving licence, as there may be an expectation to carry out deliveries and collections from time to time.

Experience within the hire industry would be advantageous but is not essential. New starters will receive the training and support required to develop their product knowledge, systems skills and understanding of the hire operation.

About Us

BSS Industrial is one of the UK's leading distributors of heating, pipeline, process and mechanical services equipment, supplying customers across the Building Services and Industrial sectors.

Established over 110 years ago, BSS became part of the Travis Perkins Group in 2010. Today, we have more than 60 BSS branches across the UK, supported by a National Distribution Centre at Lutterworth and a National Tube Distribution Centre in Coventry.

We have a wealth of experience across our business, from technical support and customer care to product engineering and design, alongside our market-leading own brand, BOSS.

At BSS, our people are at the heart of what we do. We work hard, support each other and take pride in delivering an excellent service to our customers. As part of the wider Travis Perkins Group, there are also plenty of opportunities to develop your skills and progress your career within a large and growing organisation.

What We Offer

In return for your hard work and commitment, you'll have the opportunity to develop your career within a supportive team and a well-established business.

You’ll also have access to a range of benefits, which may include:

• Competitive salary.
• Annual colleague bonus.
• Contributory pension.
• Life assurance.
• Sharesave scheme.
• Colleague discounts across the Travis Perkins Group, including Toolstation.
• Access to a wide range of online discounts covering everything from travel and airport parking to restaurants, cinemas and days out.
• Opportunities for career development and progression across the wider Travis Perkins Group.

We're driving to become a truly inclusive employer. We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you; it makes us, us.