Tom Ford - Counter Manager - John Lewis, Oxford Street - 37.5 Hours - Permanent

Tom Ford; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious beauty brand is seeking a dynamic Counter Manager for its Oxford Street location. This position involves leading a sales team to achieve targets, ensuring exceptional customer experiences, and developing strategic store plans. Ideal candidates will bring proven retail management experience and a passion for coaching to build a successful team in a fast-paced environment.

Benefits

Competitive remuneration and benefits package

Outstanding training and development

Progressive career opportunities

Qualifications

• Proven experience in retail management or assistant retail management.
• Ability to deliver personalized customer service.
• Experience in business planning and setting sales targets.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Create and execute business plans to recruit and retain customers.
• Manage inventory and facilities effectively.

Skills

Leadership

Customer Service

Business Planning

Sales Analysis

Event Management

Inventory Management

Tools

Retail Point-of-Sale Software

Microsoft Office

Job description

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Tom Ford - Counter Manager - John Lewis, Oxford Street - 37.5 Hours - Permanent, United Kingdom

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Client:

Tom Ford

Location:

Oxford Street, London, UK

Job Category:

Retail Management

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EU work permit required:

Yes

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Job Reference:

b4fafc9935d7

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity to be the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This first-level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications:

• Proven retail management/assistant retail management experience, preferably within cosmetics.
• The ability to provide inspirational, authentic, and personalized customer service.
• Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
• Previous retail operations experience, including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office. Applicants must be able to provide proof of right to live and work in the country if invited for an interview.