Tom Ford - Counter Manager - John Lewis, Oxford Street - 37.5 Hours - Permanent

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead a team in a fast-paced retail environment. This role offers the chance to be the Chief Executive Officer of your own store, with total accountability for achieving sales and customer service targets. You will develop impactful business strategies, execute in-store events, and inspire your team to excel in a vibrant culture that values diversity and growth. If you're an ambitious self-starter with a passion for coaching and business planning, this opportunity could be your gateway to a fulfilling career in the beauty industry.

Qualifications

• Proven retail management experience, preferably within cosmetics.
• Ability to provide inspirational and personalized customer service.
• Experience in business planning and sales analysis.

Responsibilities

• Lead and develop a team of Sales Associates to achieve sales targets.
• Create and execute business plans to recruit and retain customers.
• Manage in-store events and customer relationship management.

Skills

Retail Management

Customer Service

Business Planning

Event Management

Team Leadership

Tools

Retail Point-of-Sale Software

Microsoft Office

Job description

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Tom Ford - Counter Manager - John Lewis, Oxford Street - 37.5 Hours - Permanent, London

Client: Tom Ford

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 366f6590ea01

Job Views: 12

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity to be the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and a step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This first-level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with all-round skills to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications:

• Proven retail management/assistant retail management experience, preferably within cosmetics
• The ability to provide inspirational, authentic, and personalized customer service
• Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office; applicants must be able to provide proof of right to live and work in the country if invited for an interview