TOC Network Engineer, Cingularity

World Wrestling Entertainment, Inc.; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

World Wrestling Entertainment, Inc. is looking for a TOC Network Engineer to provide expert technical support and maintain their global network. This permanent position based in London involves shift work and requires strong experience in network and broadcast engineering.

The role demands proactive monitoring of network services, providing customer support, and ensuring seamless delivery of live broadcast events. Candidates should have solid knowledge of TCP/IP, routing protocols, and communication skills.

Qualifications

• Proven experience as a Network Engineer or Broadcast Engineer.
• Strong knowledge of broadcast environments and workflows.
• Ability to follow and develop operational processes.

Responsibilities

• Monitor and maintain the Cingularity network for 24/7 operations.
• Provide direct customer support for service issues.
• Resolve network issues while minimizing service impact.

Skills

Network Engineering

Broadcast Engineering

TCP/IP Knowledge

Excellent Communication

Problem Solving

Education

Degree in Engineering or Telecommunications

Tools

Zabbix

Grafana

MSR Platform

Office365

G-Suite

Job description

TOC Network Engineer

IMG is a leading global sports marketing agency, a subsidiary of TKO Group Holdings, Inc., and Cingularity is a division of IMG Studios specializing in bespoke live video networking and production solutions.

Working Conditions

• Permanent position
• Location: London – Hanbury St, Spitalfields
• Shift work pattern including weekend work; operating hours exclude 00:00‑07:00

Overview

The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), providing expert technical support, monitoring, and maintenance for Cingularity’s global network and video services to ensure flawless delivery of live broadcast content.

Key Responsibilities

• Proactively monitor the Cingularity network, associated systems, and video services using tools such as Nimbra Vision, Zabbix, Grafana, and Transport‑Stream probes.
• Participate in team rotas using a hybrid follow‑the‑sun model to ensure 24/7 monitoring, support, and maintenance coverage.
• Contribute to a high‑performance culture, collaboration, continuous learning and customer focus within the TOC team.
• Review, process and monitor planned work activities, minimizing disruption to live services.
• Execute live transmissions, including routing, check‑in, monitoring and check‑out procedures, ensuring flawless service delivery.
• Provide direct customer support via phone and email, addressing service issues, bookings and other inquiries and collaborating with partners and suppliers as needed.
• Proactively identify and address potential issues before they impact service delivery.
• Complete service bookings, including the provisioning of occasional‑use services.
• Resolve network and service issues, working from initial investigation to final resolution, isolating the cause and minimizing impact.
• Log, analyze and act upon all incidents promptly, contributing to incident reports and root‑cause analysis.
• Assist in the development and maintenance of incident management and disaster‑recovery plans.
• Contribute to lessons‑learnt and incident reports for clients.
• Review, refine and document TOC workflows, processes and procedures.
• Maintain accurate records of network configurations, service documentation and incident logs.
• Follow the change‑management process.
• Assist in the implementation of bespoke customer solutions, working alongside project management.
• Perform device configuration and testing, network and service documentation, installation and commissioning.
• Support core network development, maintenance and upgrading of the Cingularity DTM and IP networks.
• Support video system development, maintenance and upgrading for baseband and IP systems, including encoders, decoders and routers.
• Evaluate new technologies, tools and systems to improve TOC capabilities.

Required Skills (Essential)

• Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
• Strong knowledge of broadcast environments and workflows.
• Familiarity with maintaining and operating transmission equipment, including encoders, decoders and video routers.
• In‑depth knowledge of the TCP/IP stack, including switching, routing and multicast.
• Proficiency in Office365 or G‑Suite with excellent working knowledge of Excel or GoogleSheets.
• Excellent interpersonal, written and oral communication skills.
• Proven record of providing an exceptional customer experience.
• Excellent attention to detail and the ability to remain focused under pressure.
• Proven analytical and problem‑solving skills.
• Ability to follow and develop operational processes to a high standard.
• Drive to build knowledge and skills on existing and emerging technologies.
• Self‑motivated and organized individual.
• Flexibility to work unsociable hours as required to cover sporting events.

Preferred Skills (Advantageous)

• Knowledge of the Net Insight portfolio, including experience on the MSR platform.
• Experience with standard routing protocols such as OSPF and BGP.
• Experience in video and audio encoding technologies and parameters.
• Knowledge of fibre‑optic technologies with experience in deployments and troubleshooting.
• Proficiency in Windows and Linux operating systems; added experience with macOS.
• Experience with booking systems and/or automation systems.
• A degree in engineering, telecommunications or a related field.
• Python scripting experience.

Unusual Challenges

• International travel required at least once a year to support the global team.
• Must manage the pressure of a live broadcast environment where minor technical issues can have significant consequences.
• Hybrid follow‑the‑sun support model with evolving shift patterns; engineers do not work between 00:00 and 07:00.

EEO Statement

TKO is an Equal Opportunity Employer and complies with all applicable federal, state and local laws regarding non‑discrimination in employment. Employment decisions are based on merit and qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status or any other protected class. TKO provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state or local laws.