Tm Coordinator

Chevron Traffic Management LTD; Telford, Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading traffic management services provider is seeking a Traffic Management Coordinator to oversee the logistics and coordination of utilities contracts. The role requires managing a team, optimizing customer service, and maintaining financial records. Ideal candidates will have proficiency in Microsoft Office, excellent communication skills, and a customer-focused attitude. This position offers competitive benefits and career development opportunities within a supportive team environment.

Benefits

Highly competitive salary

Company Laptop and Phone

26 days holiday plus Bank Holidays

Job Security

Company Pension

Employee Assistance Programme

Life Assurance

Paternity Leave - paid at full salary for 2 weeks

Maternity Leave - paid at full salary for 3 months

Fill Your Boots Rewards

Career Development and Progression

Cycle to work scheme

Electric Car scheme

Qualifications

• Proficiency in using Microsoft Office Suite is essential.
• Must be confident in working in a high-pressure environment.
• Exceptional customer service skills are required.

Responsibilities

• Build and coordinate activities for utilities contracts.
• Maintain financial transactions for revenue maximization.
• Assist in scheduling and logistics management.
• Provide exemplary customer service and resolve client issues.

Skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Confident with Orion/SAP and other IT systems

Excellent communication skills

Customer-focused attitude

Attention to detail and accuracy

Job description

Traffic Management Coordinator - Severn Trent Contract

Location: Nuneaton Depot (travel to other depots or customer locations may be required)

This is a fantastic opportunity to join our wonderful team. As a Traffic Management Coordinator in our Utilities sector, you can expect the benefits from Chevron Traffic Management that come with being an employer of choice:

Benefits

• Highly competitive salary
• Company Laptop and Phone
• 26days holiday plus Bank Holidays
• Job Security
• Company Pension
• Employee Assistance Programme
• Life Assurance with a range of other amazing benefits available through an app
• Paternity Leave - paid at full salary for 2 weeks*
• Maternity Leave - paid at full salary for 3 months and ½ salary for a further 3 months*
• Fill Your Boots Rewards - saving an average of £400 per year.
• Access to our Internal Academy
• Career Development and Progression
• Cycle to work scheme
• Electric Car scheme

General hours of work are 42.5 hours per week, with varying shift patterns between 7am and 6pm, including some weekend shifts on a rota basis.

Why Chevron Traffic Management

Chevron TM specialises in the provision of temporary traffic management services throughout the UK, providing physical and digital traffic controls to ensure that works are carried out safely and workers and the general public are safe.

Managing traffic for organisations working within Utilities, Rail, High Speed Network, Local Authorities and Events, we place huge emphasis on our performance and ability to deliver, meet and exceed our clients' expectations. We give expert support from the consultation and design phase, right through to work completion and sign-off.

Responsibilities of the Traffic Management Coordinator

The Traffic Management Coordinator is a pivotal role within our utilities sector as you will take full responsibility for building and coordinating all activities for our utilities contracts. You will report to the Contract Manager to assist in logistically managing the workload of a team of Traffic Management Operatives to ensure they are undertaking work at the expected standards, times and locations.

Coordination and Logistics

Responsible for the accurate building, reviewing and creation of picking lists for all work onto our ERP system. Liaison with our client to fulfil capacity efficiently. Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA's and KPI's measures.

Customer Service

Attend meetings with the team and client, in person and online. Provide information to our clients. Address customer enquiries and resolve issues in a timely and effective manner.

Financial Management

Assist in maintaining financial transactions as part of the job building process to ensure we are maximising our revenue and in line with contractual rates.

Data Management

Maintain accurate and up-to-date records of contract and operational delivery areas.

Communication

Assist in answering calls from the client and customers and direct internally to relevant parties. Maintain effective communication channels with the contract team, supervisors, managers, and operatives to maintain operational efficiencies. Liaising with our client on job-specific requirements and maintaining accurate data on internal and external systems.

Learning and Development

Participate in training sessions to enhance your administration skills. Develop a solid understanding of our contract and services to assist clients effectively. Learn the cross aspects of the contract for assisting in other areas when required.

What good looks like

• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Confident to work with Orion/SAP and other IT systems.
• Must be confident in working in a high-pressure environment and meet tight deadlines/SLA's, where required.
• Excellent communication skills both face-to-face and over the telephone.
• Excellent negotiating skills.
• Ability to quickly resolve scheduling and logistics conflicts.
• Ability to complete work tasks with thoroughness, accuracy, and consistency.
• Customer-focused attitude and a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Eagerness to learn and take a proactive approach to tasks.
• Attention to detail and accuracy in data entry and record-keeping.

We would appreciate

• Traffic management experience, but this is not essential.
• Scheduling & Planning experience, again not essential as full training will be provided.

So, if you want to join a winning team and be part of an innovative organisation which is focused on company growth and employee progression, click on the apply button today.

*Ts & Cs apply

EQUALITY AND DIVERSITY AT CHEVRON

Chevron TM believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity.

The richer the mix of people, skills and cultures, the greater the range of inputs, viewpoints and experiences. Because of this, Chevron TM is fully committed to being an equal opportunity employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.