Tivoli Netcool Omnibus SME

Proactive Appointments; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Proactive Appointments is recruiting for a Tivoli Netcool OMNIbus SME to join a leading global banking organisation in London. This hybrid role ensures the availability, stability, and performance of a 24x7 monitoring estate, with hands-on leadership across Netcool Omnibus, Impact and WebGUI.

You will drive improvements in monitoring, alerting, event correlation and automation, lead investigations, and collaborate with IT teams to deliver measurable coverage and observability.

Qualifications

• Extensive hands-on NOI administration in large enterprises.
• Expert knowledge of Omnibus, Impact and WebGUI components.
• Experience with ServiceNow integrations and ITSM workflows.
• Strong SQL and ObjectServer database skills.
• Proven ability to operate in 24x7 production environments.

Responsibilities

• Design, implement and maintain event monitoring, alerting and enrichment rules.
• Lead incident investigations and root cause analysis for monitoring failures.
• Integrate monitoring platforms with ITSM, dashboards and automation tools.
• Provide SME-level support for monitoring incidents and service requests.
• Mentor engineering and operations teams on best practices and standards.

Tools

IBM Tivoli Netcool Omnibus

Netcool Impact

WebGUI

ServiceNow

SQL

Linux/UNIX

Shell scripting

PowerShell

Kubernetes monitoring

Cloud monitoring (AWS/Azure/GCP)

Job description

Tivoli Netcool OMNIbus SME

Inside IR35/Hybrid

We are working with a leading global banking organisation to recruit an experienced IBM Tivoli Netcool Omnibus (NOI) SME to join their monitoring and event management function.

This is a key technical role responsible for the availability, stability, performance and operational effectiveness of a mission-critical monitoring estate supporting a large-scale, 24x7 enterprise environment.

You will provide technical leadership across Netcool Omnibus, Impact and WebGUI, driving improvements across monitoring, alerting, event correlation, automation and observability. You will work closely with infrastructure, network, Middleware, application, cloud and service management teams to ensure effective monitoring coverage.

Key Responsibilities

• Design, implement and maintain event monitoring, alerting, correlation, suppression, enrichment and automation rules.
• Manage event workflows to improve operational response and reduce alert noise.
• Support onboarding of new infrastructure, applications and services into the monitoring platform.
• Provide SME-level support for monitoring incidents, problems and service requests.
• Lead investigations into monitoring failures, event-processing issues and integration problems.
• Provide technical support during major incidents and conduct root cause analysis.
• Integrate monitoring platforms with ITSM, ticketing, automation and reporting tools, including ServiceNow.
• Develop automation scripts and tooling to improve operational efficiency.
• Support event forwarding, gateways, APIs and third-party monitoring integrations.
• Work with infrastructure, Middleware, application, cloud and network teams to maintain effective monitoring coverage.
• Define platform standards, monitoring policies and best practices.
• Maintain technical documentation, architecture diagrams and support procedures.
• Contribute to the monitoring and observability roadmap and identify opportunities for platform modernisation.
• Provide technical mentoring and knowledge sharing across engineering and operational teams.

Essential Experience

• Significant hands‑on experience administering and supporting IBM Tivoli Netcool Omnibus (NOI) in large-scale enterprise environments.
• Expert knowledge of Omnibus, Impact and WebGUI.
• Strong understanding of Netcool architecture, including ObjectServers, Probes, Gateways and WebGUI.
• Experience with ServiceNow/JDBC gateways and enterprise integrations.
• Experience managing platform upgrades, patching, migrations and life cycle activities.
• Experience supporting mission-critical monitoring platforms in 24x7 environments.
• Proven monitoring experience across server, network, database, Middleware and application environments.
• Strong knowledge of event correlation, suppression, deduplication and enrichment.
• Strong SQL and ObjectServer database administration skills.
• Experience with Netcool Impact development and administration.
• Experience with Impact Policy Language, Probe Language, JavaScript and PowerShell.
• Experience developing automation procedures, event rules, triggers, Probe rules files and enrichment solutions.
• Strong Linux/UNIX administration and Bash, KornShell or similar Scripting skills.
• Excellent troubleshooting and root cause analysis capabilities.
• Experience working within ITIL-aligned Incident, Problem, Change and Service Request processes.
• Strong communication and stakeholder management skills.

Desirable

• Experience administering IBM Tivoli Monitoring (ITM).
• Experience with Dynatrace, IBM Instana or OpenTelemetry.
• ServiceNow or equivalent ITSM integration experience.
• Financial services/banking or other highly regulated environment experience.
• Experience leading technical projects or platform improvement initiatives.
• Knowledge of REST APIs, JSON, XML and integration technologies.
• Understanding of monitoring across AWS, Azure and Google Cloud.
• Experience with container and Kubernetes monitoring.
• Knowledge of enterprise observability frameworks and modern SRE practices.

Tivoli Netcool OMNIbus SME

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.