Tissue Viability Admin Assistant – NHS Team Support

Norfolk Community Health and Care NHS Trust; North Walsham; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

NHS pension

Wellbeing support

Supervision

Training programmes

NHS discounts

Job summary

Norfolk Community Health and Care NHS Trust in North Walsham is seeking an Administration Assistant to support the Tissue Viability Team. Based at North Walsham Community Centre, you will handle a range of general admin tasks, coordinate appointments, manage diaries, and assist with patient and team workflows.

You will contribute to efficient clinic scheduling, equipment tracking with ICES, and maintaining waiting lists, while upholding information governance and high standards of patient care

Qualifications

• Self-manage and prioritise administrative and clerical duties generated by the team.
• Coordinate booking, cancellation and rescheduling of appointments for LegUlcer Clinics and related services.
• Maintain clinic schedules and optimise clinic capacity.
• Create, maintain and monitor patient waiting lists and address delays in access to services.
• Process Integrated Community Equipment Service (ICES) equipment requests and ensure timely submission.
• Create and maintain equipment call-back, collection and replacement lists; track equipment.
• Liaise with ICES providers, patients, carers, clinical staff and external agencies regarding orders and queries.
• Monitor service inboxes and telephone enquiries; forward to clinicians as needed.
• Produce routine reports, activity data and audits; support quality standards and reporting requirements.
• Ensure compliance with information governance and data protection legislation.

Responsibilities

• Coordinate administrative duties for Tissue Viability Team.
• Manage patient appointments and waiting lists.
• Maintain clinic schedules and equipment processes.
• Liaise with ICES providers and clinical staff.
• Assist with reports and data audits.

Skills

Organisational skills

Communication

Teamwork

Diary management

Minute taking

Scheduling appointments

Customer service

Job description

Norfolk Community Health and Care NHS Trust in North Walsham is seeking an Administration Assistant to support the Tissue Viability Team. Based at North Walsham Community Centre, you will handle a range of general admin tasks, coordinate appointments, manage diaries, and assist with patient and team workflows.

You will contribute to efficient clinic scheduling, equipment tracking with ICES, and maintaining waiting lists, while upholding information governance and high standards of patient care