Tissue Services Customer Care Specialist

NHS Blood and Transplant; Liverpool; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

NHS Pension Scheme

Job summary

NHS Blood and Transplant is seeking a Customer Care Administrator to provide professional administrative support to the Tissue Services team, ensuring timely selection and dispatch of tissues for hospitals nationwide.

The role requires experience in customer care, confident communication, and strong IT skills (Word, PowerPoint, Excel). You will work with hospital staff and the public, maintaining accurate records and understanding regulatory requirements relevant to tissue products.

Qualifications

• GCSEs including Maths at Grade C or equivalent.
• A level English or NVQ3 in Customer Care or equivalent experience.
• Commitment to Continued Professional Development (CPD).
• Experience in a customer care environment and handling enquiries.

Responsibilities

• Receive and process orders accurately and promptly.
• Dispatch products to hospitals and customers.
• Handle complaints and provide timely resolutions.
• Provide invoicing guidance and ensure compliance with legislation.
• Participate in internal and external audits.
• Maintain and update the CRM and other key systems.
• Offer technical advice on tissue storage, handling and licensing as per training.

Skills

PC and office software

Word Excel PowerPoint

Customer care experience

Education

GCSEs including Maths

A level English or NVQ3 in Customer Care

Tools

CRM database

Job description

NHS Blood and Transplant is seeking a Customer Care Administrator to provide professional administrative support to the Tissue Services team, ensuring timely selection and dispatch of tissues for hospitals nationwide.

The role requires experience in customer care, confident communication, and strong IT skills (Word, PowerPoint, Excel). You will work with hospital staff and the public, maintaining accurate records and understanding regulatory requirements relevant to tissue products.