Customer Service Manager - Biomedical Scientist

NHS BUSINESS SERVICES AUTHORITY; Park Central; On-site; GBP 49,000 - 57,000; Part time

Job summary

This national role with NHS Jobs offers a challenging opportunity to lead data analysis and reporting for NHSBT services in transfusion and customer insights. The post involves working with NHSBT colleagues and hospital staff to tell the story behind the data, guiding service improvements with clear, actionable insights.

Base location will be agreed with the hiring manager, with potential sites including Barnsley, Basildon, Birmingham, Bristol, Cambridge, London, Manchester, Newcastle,

Responsibilities

• Analyse and interpret complex data from complaints, surveys, credits, compliments and other feedback to produce clear, engaging reports.
• Identify trends and key messages to support service improvement within NHSBT.
• Work with NHSBT colleagues and hospital transfusion staff, contributing to national and regional projects as a transfusion specialist.
• Take responsibility for independent task management with guidance from the Projects and Customer Insights Manager.

Job description

Customer Service Manager - Biomedical Scientist

Details

• Company: NHS Jobs
• Salary: £49,387 to £56,515 a year
• Hours: Full-time
• Location: Birmingham, B15 2SG
• Job type: Contract
• Posting date: 4 Sept 2026
• Closing date: 20 Sept 2026

This is an exciting opportunity to use your transfusion and biomedical science knowledge to make a difference to the support, services and components NHSBT provides to hospital transfusion teams. You will identify trends, insights and key messages producing clear and engaging reports that tell a story to support service improvement. To do this you will focus on analysing and interpreting complex data from a range of sources, including customer complaints, surveys, credits, compliments and other feedback, using your well-developed IT skills. You will work primarily with NHSBT colleagues with some contact with hospital transfusion staff. You will be involved in national and regional projects as a transfusion specialist and advocate for hospitals and their patients. The role involves working independently on a range of tasks and projects, with direction, oversight and support from the Projects and Customer Insights Manager.

Note: This is a national role with the opportunity to work for a national organisation and be based at one of the following locations: Barnsley, Basildon, Birmingham, Bristol, Cambridge, London, Manchester, Newcastle, Liverpool, Southampton, or Oxford. Your base location will be mutually agreed with the hiring manager following the final interview outcome, and we will aim to appoint you to the nearest available base where possible.

What we offer

• A starting salary of £49,387 - £56,515 per annum in accordance with Agenda for Change (AfC).
• A full time, 12-month fixed-term / secondment opportunity to join as a Band 7, and progress with NHSBT.
• Opportunity to work with a national organisation and be based in Barnsley, Basildon, Birmingham, Bristol, Cambridge, London, Manchester, Newcastle, Liverpool, Southampton or Oxford.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns).
• Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions

Support and Culture

• Supportive learning culture we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
• Flexible working options we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

Additional Information

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT