Time-Critical Logistics Co-ordinator

Workforce Staffing; Birmingham; On-site; GBP 26,753 - 36,195; Full time

Job summary

Workforce Staffing in Birmingham (postcode B37) is seeking an experienced Logistics Operations Co-ordinator to manage transport requests from quotation through to delivery, ensuring customers receive a fast, professional service.

This role values strong organisation, good IT skills and knowledge of transport management systems, with a focus on building lasting relationships with customers and subcontractors while maximising profitability.

Qualifications

• Experience in transport, logistics or freight operations.
• Experience quoting and coordinating ad hoc or spot transport movements.
• Excellent organisational and multitasking skills.
• Strong customer service and communication skills.
• Commercial awareness with the ability to make informed decisions.
• Good IT skills and confidence using transport management systems.

Responsibilities

• Preparing competitive quotations for ad hoc and spot transport requests.
• Coordinating same day, next day and specialist transport movements.
• Sourcing the most suitable transport solutions through an established network of subcontractors.
• Building and maintaining strong relationships with customers and suppliers.
• Managing multiple enquiries simultaneously via telephone, email and other communication channels.
• Monitoring shipments and providing proactive updates to customers.
• Completing operational administration and ensuring documentation is accurate and compliant.
• Assisting with customs documentation where required.
• Maximising profitability while delivering the best transport solution for each customer.

Skills

Transport operations

Quotations

Organisation

Customer service

Commercial awareness

IT skills

Tools

Transport Management System

Job description

Job Title: Logistics Operations Co-ordinator

Location: B37

Salary: £31,474 per annum (dependent on experience)

Hours: 8am - 5pm Monday - Friday (Occassional Weekend Cover)

Our client is a well-established and growing logistics business operating within the time-critical transport sector. They are looking for an experienced Operations Co-ordinator to join their busy Operations team.

This is an excellent opportunity for someone with experience in transport or logistics who enjoys working in a fast-moving environment where every day is different. If you're commercially minded, thrive under pressure and enjoy delivering exceptional customer service, we'd love to hear from you.

As an Operations Co-ordinator, you'll be responsible for managing transport requests from quotation through to successful delivery, ensuring customers receive an efficient and professional service at all times.

Your responsibilities will include:

• Preparing competitive quotations for ad hoc and spot transport requests.

• Coordinating same day, next day and specialist transport movements.

• Sourcing the most suitable transport solutions through an established network of subcontractors.

• Building and maintaining strong relationships with customers and suppliers.

• Managing multiple enquiries simultaneously via telephone, email and other communication channels.

• Monitoring shipments and providing proactive updates to customers.

• Completing operational administration and ensuring documentation is accurate and compliant.

• Assisting with customs documentation where required.

• Maximising profitability while delivering the best transport solution for each customer.

Essential Skills & Experience

• Previous experience in transport, logistics or freight operations.

• Experience quoting and coordinating ad hoc or spot transport movements.

• Excellent organisational and multitasking skills.

• Strong customer service and communication skills.

• Commercial awareness with the ability to make informed decisions.

• Good IT skills and confidence using transport management systems.

Desirable

• Knowledge of UK domestic and European road transport.

• Understanding of cargo requirements and vehicle types.

• Customs administration experience.

• Experience within the same day or time-critical transport sector.

• Automotive logistics experience.

• An additional European language.

Personal Attributes

• A confident problem solver with a proactive approach.

• Calm under pressure and able to manage multiple priorities.

• Organised with excellent attention to detail.

• Customer focused and relationship driven.

• Commercially aware and solutions orientated.

• A team player with a strong work ethic and a positive attitude.

• Someone who takes ownership and uses initiative to get the job done.

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