Time & Attendance Manager

Manchester Arndale; Needham Market; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking a confident Time & Attendance Manager to lead their team in ensuring smooth operations. The role emphasizes strong leadership, service quality, and process improvement. The ideal candidate will possess excellent communication skills and experience in collaborating with diverse stakeholders. This position encourages professional growth within a dynamic working environment, fostering inclusivity and teamwork.

Qualifications

• Experience working with Operations, Payroll, and HR teams.
• Proactive mindset with a passion for improving processes.
• Ability to manage deadlines and priorities.

Responsibilities

• Lead and support the Time & Attendance team.
• Monitor support tickets and SLA performance.
• Ensure compliance and governance for T&A activities.
• Communicate and report to key stakeholders.

Skills

People leadership skills

Process improvement

Organisational skills

Clear communication

Stakeholder management

Tools

Timegate

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

We’re looking for a confident and proactive Time & Attendance Manager to lead our T&A team. This role focuses on team leadership, delivering great service, and making sure our Time & Attendance processes run smoothly and accurately.

Days of working:

Monday - Friday 09:00am - 17:30

Responsibilities

• Leading and supporting the Time & Attendance team, ensuring workloads and SLAs are met.
• Monitor support tickets and internal SLA performance.
• Publish performance statistics for problem resolution against operational SLAs.
• Ensuring strong compliance and governance across all T&A activities.
• Monitoring team performance, handling escalations, and ensuring a great service experience.
• Working closely with Operations, Payroll, HR, and other stakeholders to make sure T&A data is accurate.
• Reviewing processes and procedures to find better, simpler, and more efficient ways of working.
• Establish priorities for system changes, fixes, and upgrades.
• Help design system specifications and work with internal/external technical resources.
• Managing the relationship with our Time & Attendance system provider and supporting system-related tasks.
• Providing clear communication and reporting to key stakeholders.
• Liaise with IT on data changes and bulk data imports.
• Serve as the primary correspondent to the communications team.
• Monitor and deliver training requirements, super user groups, and divisional drop-in sessions.
• Overall responsibility for systems migration, ensuring all colleagues are successfully moved to the new version.

Requirements

• Strong people leadership and team-management skills.
• Experience working with Operations, Payroll, and HR teams.
• A proactive mindset with a passion for improving processes and ways of working.
• Good organisational skills and the ability to manage deadlines and priorities.
• Clear communication skills and confidence working with different stakeholders.
• Experience with Timegate desirable but not essential.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality,, sexual orientation, disability, or age.