Time & Attendance Coordinator, London LHR

American Airlines; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

American Airlines in London Heathrow is seeking a Time & Attendance Coordinator to support the LHR operations and administration teams. You will help ensure compliance with payroll, regulatory requirements and headcount targets, handling exceptions and monthly close processes.

The role involves collaborating with payroll, scheduling and management, implementing digital solutions where appropriate, and ongoing training for ASMs and agents, with shift flexibility including weekends when needed.

Qualifications

• Supervisory knowledge/experience using Workbrain.
• Strong MS Office skills (Word, Excel, Outlook).
• Ability to lead change initiatives with airport, team member and union teams.
• Excellent communication across all levels of the organisation.
• Self-motivated, flexible and able to adapt to shifting priorities.

Responsibilities

• Monitor and update ATW agent exceptions, ensuring compliance with procedures and directives.
• Administer policies to manage lost time and conduct attendance stage meetings.
• Ensure station readiness for monthly payroll close.
• Collaborate with operational teams on Workbrain discrepancies and drive corrective action.
• Create and implement corrective action plans for payroll and attendance goals; provide ongoing training.
• Oversee Workbrain locally and support future initiatives, including digital solutions for station processes.
• Communicate with team members on absences and ensure Workbrain is accurate.
• Provide analytical reports on attendance trends for management escalation.
• Prepare communications for distribution to employees regarding attendance.
• Support gradual return to work; conduct follow-up discussions.
• Assist with additional duties as required by station management.

Skills

MS Office

Workbrain

Leadership

Communication

Change management

Education

Bachelor’s degree or equivalent

Tools

Workbrain

Job description

Time & Attendance Coordinator, London LHR

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Location:London Heathrow Apt (LHR-TRML)
Cities:London - United Kingdom
Requisition ID:88552
Must be in possession of valid documentation to live and work in UNITED KINGDOM at the time of applying to this position. This position is a temporary assignment lasting up to 1 year.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position reports directly to the Airport Business Planning Manager, primarily providing support to the LHR operational and administration teams to ensure compliance with all operational Workbrain activities that supports payroll, financial, operational and regulatory requirements.

The role is key to delivering performance improvements aligned with attendance and headcount targets, working collaboratively with operational teams to implement consistent processes that support station and company objectives. Responsible for handling the following as their primary role:

• Managing team member exceptions and adjustments in Workbrain
• Coordinating with payroll and departments for end of month close
• Managing new hire recruiting and onboarding
• Supporting with ad hoc statistical analysis for headcount, overtime and lost time administration

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Monitor and update ATW agent exceptions, ensuring compliance with local procedures and working time directives
• Administer company policies and procedures to effectively manage lost time, including conducting attendance stage meetings
• Ensure station readiness for monthly payroll close
• Collaborate with operational teams on Workbrain discrepancies and follow up for corrective action with Departmental Leaders Audit Department, ASM & Team Leads
• Proactively create and implement corrective action plans to support payroll and attendance goals for operational teams including customized, ongoing & recurrent training for ASMs, team leaders and agents
• Oversee Workbrain locally, working to support future Workbrain related initiatives, including implementing digital solutions for station processes where needed
• Communicate with team members on short/long term absences, ensuring Workbrain reflects accurately and all supporting documentation are updated
• Monitor, evaluate and provide concise explanations for drivers of lost time
• Administer shift swap/trades for sickness, jury duty, bereavement, etc. and apply restrictions where necessary
• Provide analytical reports of employee attendance trends to inform and update management for escalation when needed
• Prepare communication for distribution to employees related to attendance
• Perform duty of care through support for team members on gradual return to work; follow-up discussions
• Any additional functions when required by station management such as analytics and special projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Supervisory knowledge/experience using Workbrain
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Above average understanding of company policies/procedures/AA team member programs
• Strong ability to lead change initiatives, working closely with airport, team member and union teams
• Good communication skills with proven ability to communicate effectively with all levels of the organisation
• Self-motivated, customer focused, flexible, and able to adapt to a changing environment
• Strong presentation, organization and planning skills
• Ability to prioritize, work on multiple projects simultaneously and work under pressure with timelines
• Attention to detail and high level of accuracyAbility to deal with sensitive information and act in a professional manner at all times
• High degree of personal integrity with a commitment to confidentiality
• Strong team player willing to work flexibly within the team
• Willing to work in a shift environment including weekends and bank holidays, when needed
  

Preferred Qualifications- Education & Prior Job Experience

• 3 years of business, operational and financial background with experience in assessing manpower needs
• General knowledge of UK employment legislation

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:London - United Kingdom
Requisition ID:88552

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.