Tile Store Branch Manager: Lead, Sell & Grow

Topps Tiles; Warrington; On-site; GBP 28,000 - 38,000; Full time

Job summary

CTD Tiles, part of the Topps Group, is seeking an experienced Branch Manager to lead a busy tile showroom in Warrington. You will combine product knowledge with interior design awareness and strong customer service to drive sales, coach a team, and manage stock and administration.

The role emphasises leadership, KPI achievement, and a hands-on approach to customer care, including face-to-face and telephone sales to homeowners and trades.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent customer service and sales skills.
• Knowledge of interior design trends and products.
• Strong organisational and administrative skills.

Responsibilities

• Lead, motivate, and manage your branch team to achieve sales targets and KPIs.
• Sell, advise on, and promote tile ranges to public and trade customers face-to-face and over the phone.
• Represent the CTD brand and contribute to profitability and reputation through leadership of skilled staff.

Skills

Leadership

Customer service

Sales skills

Communication

Job description

CTD Tiles, part of the Topps Group, is seeking an experienced Branch Manager to lead a busy tile showroom in Warrington. You will combine product knowledge with interior design awareness and strong customer service to drive sales, coach a team, and manage stock and administration.

The role emphasises leadership, KPI achievement, and a hands-on approach to customer care, including face-to-face and telephone sales to homeowners and trades.