Branch Manager

Topps Tiles; Newcastle upon Tyne; On-site; GBP 32,000 - 52,000; Full time

Job summary

CTD Tiles is seeking an experienced Branch Manager to lead a busy store within the Topps Group. You will combine product knowledge with interior design awareness to deliver exceptional customer service while managing staff, stock, and branch operations.

Key responsibilities include driving sales, mentoring a high-performing team, and upholding brand standards in a fast-paced retail setting. The role emphasizes leadership, organisation, and a strong customer-focused approach.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent customer service and sales skills.
• Knowledge of interior design trends and products.
• Strong organisational and administrative skills.

Responsibilities

• Lead, motivate, and manage your branch team to achieve sales targets and KPIs.
• Sell, advise on, and promote tile ranges to public and trade customers face-to-face and over the phone.
• Represent the CTD brand and contribute to branch profitability and reputation by leading a skilled team.

Skills

Retail management

Leadership

Customer service

Sales skills

Interior design knowledge

Administrative skills

Job description

CTD Tiles Branch Manager

CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Fired Earth and ProTiler.

We are looking for a dynamic and experienced Branch Manager to join our team.

Role Overview

This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with team leadership, management, administration, and processes associated with a vibrant retail environment and associated stock and people management.

Key Responsibilities

• Lead, motivate, and manage your branch team to achieve sales targets and meet key performance indicators (KPIs).
• Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
• Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.

Required Qualifications

• Proven experience in a retail management role, preferably within the interior design or home improvement sector.
• Strong leadership and team management skills.
• Excellent customer service and sales skills.
• Knowledge of interior design trends and products.
• Strong organisational and administrative skills.

Preferred Skills

• Experience with stock management and retail processes.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.