TikTok LIVE - Global Customer Service Representative, Turkish Speaking

TikTok; London; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading global social media company seeks a Global Customer Service Representative fluent in Turkish to join their LIVE Traffic & Ecosystem team in London. The role involves managing customer inquiries, resolving issues, and providing top-notch service to enhance user experience on the platform. Ideal candidates will have a BA/BS degree and at least 2 years of customer service experience, preferably in live-streaming or user-generated content sectors.

Qualifications

• Proficient in Turkish for customer communication.
• Minimum of 2 years' experience in customer service.

Responsibilities

• Manage customer/creator inquiries via various channels.
• Identify root causes of escalated issues.
• Respond professionally to internal and external escalations.

Skills

Communication

Problem Solving

Customer Service

Education

BA/BS degree or equivalent practical experience

Tools

Microsoft Word

Microsoft Excel

Job description

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TikTok LIVE - Global Customer Service Representative, Turkish Speaking, London

Client: TikTok

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e47e9b5436b1

Job Views: 57

Posted: 24.06.2025

Job Description:

About the Team

The Livestream Team is committed to creating real-time interactive scenes, as a new form of content. Livestream creates value for all parties in the ecology, providing users with a unique consumption experience and further generalizing content. It offers a new way of employment, enabling more direct fan interaction and deeper relationships with creators. It also provides objective revenue to the platform, promotes content exclusivity, and serves as a "new infrastructure" for expanding ecological boundaries. We aim to build an innovative, secure, and intuitive live traffic and ecosystem team for our users.

As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service and experience for customers and creators. We are seeking a skilled Global Customer Service Representative, covering the Turkish community market, to facilitate effective communication with customers and resolve their issues in a friendly and professional manner. The successful candidate will have a proven track record of resolving complex customer requests promptly.

Roles & Responsibilities

• Manage customer/creator inquiries via CRM, direct contact, or collaboration with other teams.
• Identify root causes of escalated issues and provide appropriate resolutions.
• Summarize Q&A and log in the knowledge management system.
• Escalate critical/high-risk cases to the appropriate authority.
• Coordinate with other teams to resolve issues, follow-up, and ensure closure.
• Identify ongoing issues, eliminate repeat complaints, and reduce escalation rates.
• Respond promptly and professionally to internal and external escalations, meeting quality standards.
• Follow established procedures and guidelines to deliver quality service.
• Support ad-hoc projects and initiatives as needed.

Minimum Qualifications

• BA/BS degree or equivalent practical experience.
• Proficiency in Turkish is essential for communication with external customers.
• Minimum of 2 years' experience in a customer service environment.

Preferred Qualifications

• Experience working for live-streaming or user-generated content platforms is a plus.
• Comfortable working with Microsoft Word and Excel.