Ticket Sales Assistant

Sadler's Wells; Greater London; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Employee Assistance Programme

Complimentary tickets and discounts

Enhanced holiday and time off in lieu

Job summary

Sadler's Wells is seeking a Ticket Sales Assistant to deliver a first-class ticketing service and support customers throughout their ticket buying journey. You will help maximise revenue and build audience loyalty while working as part of a supportive, hardworking team.

The role is a fixed-term three-month contract involving shift work in the evenings and on weekends, with availability over the festive period. Applications welcome from diverse groups.

Qualifications

• Exceptional customer service skills.
• Ability to work as part of a team.
• Willingness to work evenings and weekends.

Responsibilities

• Deliver a first-class ticketing service to our customers.
• Provide support to customers throughout their ticket buying experience.
• Seek to maximise ticket revenue and develop audience loyalty through interactions.

Job description

Do you have exceptional customer service skills? Do you enjoy meeting people? Do you thrive when working as part of a team? If so, we have a great opportunity for you at Sadler's Wells within our Ticket Sales team!

As a new Ticket Sales Assistant, you will be instrumental in delivering a first-class ticketing service to our customers. You will provide support to customers throughout their ticket buying experience, while seeking to maximise ticket revenue and develop audience loyalty through these interactions.

Sadler's Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all.

We’re a supportive and hardworking team, working on a variety of projects.

Sadler’s Wells benefits include:

• Employee Assistance Programme
• Complimentary tickets and discounts
• Enhanced holiday and time off in lieu policy

For more information, please go to the following link – https://sadl.rs/4dUXneE

This is a fixed-term three-month contract that involves shift work over evenings and weekends. We also require candidates to provide availability over the festive period.

We welcome all applications by 11:59pm GMT on Sunday 11 October 2026. Interviews will take place week commencing Monday 19 and Tuesday 20 October 2026.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.

If you would like support or have any queries regarding the format or submission of the application, please contact us on [e-mail].

For a list of all our current opportunities, please go to the Sadler’s Wells website sadlerswells.com/vacancies. Please note that if you have not already done so, you will be required to register an account with us when you first apply for one of our opportunities.