Third Party Property Damage Claims Handler

Acorn Group; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

35 days holiday incl. bank holidays

Hybrid working options

Mental health support

Salary advances via internal platform

Career development programs

Wellbeing initiatives

Job summary

Acorn Insurance, with Liverpool roots, is seeking a Third Party Property Damage Claims Handler in Liverpool City Centre. You will own a portfolio of property damage claims, investigate indemnity, liability, and quantum, and drive down costs with targeted claim strategies.

The role requires strong organisation, a growth mindset, and the ability to analyse information for accurate decisions. Hybrid working options and supportive development culture are offered.

Qualifications

• Ability to learn new skills and adapt to changing requirements.
• Growth mindset and proactive attitude.
• Strong organisational skills and ability to prioritise tasks.
• Ability to fact-find and analyse information for accurate decisions.
• Knowledge of Civil Procedure Rules and/or claims handling experience is an advantage.

Responsibilities

• Take ownership of a portfolio of property damage claims.
• Investigate and decide indemnity, liability and quantum.
• Drive down costs through effective claim strategies.
• Practice strong file and portfolio management.

Skills

Organisation

Prioritisation

Analytical thinking

Growth mindset

Decision making

Claims handling experience

Job description

Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are?

, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City centre.

Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are?

Role

Third Party Property Damage Claims Handler

Location

Liverpool

Working hours

37.5 hours, Monday to Friday from 9:00am to 5:30pm

Salary

£26,937 plus bonus potential of up to £1500 annual bonus after successful probation.

What’s involved

• The role requires taking ownership of a portfolio of property damage claims
• Investigating and making decisions on indemnity, liability and quantum
• Actively driving down the cost of claims through the application of accurate and appropriate claim strategies.
• Effective file and portfolio management.

We are looking for people with:

• Ability to learn new skills and adapt to changing requirements.
• A positive attitude and a GROWTH mindset.
• Strong organisation skills and the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.