Third Party Property Damage Claims Handler

The Acorn Group; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Hybrid working

Flexible benefits

Job summary

The Acorn Group in Liverpool is recruiting for a Third Party Property Damage Claims Handler to join our expanding claims team. You will take ownership of a portfolio of property damage claims and make liability and quantum decisions in a supportive, growth-focused environment.

Joining the Liverpool City centre team, you will work 37.5 hours weekly from 9:00am to 5:30pm, with salary £26,937 plus potential bonuses after probation.

Qualifications

• Experience handling third party property damage claims is preferred.
• Ability to learn new skills and adapt to changing requirements.
• Knowledge of civil procedure rules is advantageous.

Responsibilities

• Take ownership of a portfolio of property damage claims.
• Investigate and decide indemnity, liability and quantum.
• Drive down claim costs through effective strategies.
• Maintain clear file and portfolio management.

Skills

Portfolio ownership

Indemnity & liability decisions

Claim strategy

File & portfolio management

Strong organisation

Growth mindset

Civil Procedure Rules knowledge

Job description

Third Party Property Damage Claims Handler

Liverpool, UK

Job Description

Bored in your current role?
Looking to change direction or take the next step in your insurance career?
Want more than just a job?
Looking for an employer who is as passionate about your success as you are?

We are the ACORN group , and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.

Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City centre.

Role: Third Party Property Damage Claims Handler
Location: Liverpool
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £26,937 plus bonus potential of up to £1500 annual bonus after successful probation.

What’s involved:

• The role requires taking ownership of a portfolio of property damage claims
• Investigating and making decisions on indemnity, liability and quantum
• Actively driving down the cost of claims through the application of accurate and appropriate claim strategies.
• Effective file and portfolio management.

We are looking for people with:

• Ability to learn new skills and adapt to changing requirements.
• A positive attitude and a GROWTH mindset.
• Strong organisation skills and the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs

Our Commitment to our colleague’s:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.