Technical Handler Personal Injury Department

Acorn Group; Liverpool; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

35 days holiday including bank holiday

Mental health support

Career progression

Early salary access

Hybrid working

Recognition awards

Job summary

Acorn Group seeks an experienced Technical Claims Handler to proactively manage a technical PI caseload, including high-value and litigated files. You’ll provide guidance to less experienced handlers and contribute to technical strategies across the claims function.

The role is based in Liverpool with hybrid working across two sites; 37.5 hours per week, Monday to Friday. You’ll need strong diary management, case law knowledge, and the ability to drive settlements efficiently.

Qualifications

• Experience handling Personal Injury claims, including multi-track files.
• Ability to use own initiative to explore options and own outcomes.
• Self-motivated and able to prioritise and work with minimal supervision.
• Excellent team player with collaborative approach.
• Understanding of case law, statutes and Pre-Action Protocols.

Responsibilities

• Proactively manage a portfolio with strong diary management while hitting KPIs/SLAs.
• Handle claims within defined authority and refer when exceeding limits.
• Review reserves to best practice and escalate when needed.
• Mitigate leakage and spend through proactive claims handling.
• Drive settlement decisions at earliest opportunity.
• Support training of junior handlers and contribute to audits.
• Collaborate on technical strategies to improve business results.
• Engage external providers as necessary to support claims.

Skills

PI claims handling

Diary management

Own initiative

Team player

CPR knowledge

Job description

As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) PI claims. This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements.

You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point.

Role

Technical Claims Handler

Location

Liverpool or Sevenoaks (Any applicant must be available to work Hybrid across one/ two sites)

Working hours

37.5 hours, Monday to Friday from 9am to 5:30pm

What you will be doing

• A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
• Handle claims within a defined handling authority.
• Proactive review of claims ensuring they are reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority.
• Mitigate claims leakage and spend through proactive claims management.
• Drive and negotiate claims settlement at the earliest available opportunity.
• Understand importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to deliver superior business results.
• An understanding of technical issues in the insurance industry and how they could impact our claims function.
• An understanding on when to utilise external providers, including barristers, panel solicitors, medical experts, adjusters, investigators and rehabilitation providers.
• Participate in training of less experienced claims handlers, and support with auditing.
• Assist with ad hoc tasks as business needs dictate.

What we’re looking for

• Personal Injury claims handling experience
• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
• Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
• Excellent team player.
• An understanding of case law, statute, CPR and Pre-Action Protocols.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.