Third Party Personal Injury Handler

Acorn Insurance and Financial Services Limited; Sevenoaks; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join an established industry player in the insurance sector, where you will take charge of a portfolio of motor claims, primarily focusing on personal injury. This role offers a unique opportunity to enhance your skills while providing guidance to less experienced team members. You will play a crucial role in ensuring claims are handled efficiently and effectively, contributing to the overall success of the team. With a commitment to professional development, the company provides comprehensive training and a supportive work environment. If you are passionate about making a difference in the financial services industry, this is the perfect opportunity for you.

Benefits

Enhanced Annual Leave

Company Sick Pay Scheme

Generous Pension Scheme

Mental Health Support

Fresh Fruit Deliveries

Refer a Friend Bonus

Cycle to Work Scheme

Free Eye Test Vouchers

Qualifications

• Experience in managing motor claims, especially personal injury.
• Strong analytical skills for accurate decision making.

Responsibilities

• Manage a portfolio of motor claims from start to settlement.
• Provide technical support and guidance to junior claims handlers.

Skills

Claims Handling

Fraud Assessment

Liability Assessment

Organizational Skills

Civil Procedure Knowledge

Education

Relevant Degree or Equivalent Experience

Tools

Claims Management Software

Job description

When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.

You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.

Role: Personal Injury Claims Handler

Location: Liverpool or Sevenoaks / Hybrid Working

Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

What you will be doing:

• Take accountability for your own performance against set objectives
• Validating all claims for indemnity and fraud
• Providing proactive and correct assessment of liability
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Assisting with coaching and mentoring of less experienced handlers
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other ad hoc task as the needs of the business dictate

What we’re looking for:

• Ability to work in a culture of openness, trust and respect
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes

The Acorn Group is a Great Place to Work 2024/5.

A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career.

There is always room for improvement though. We have big plans to improve even further in 2025.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.