Third Party Claims Handler

Acorn Insurance and Financial Services Limited; Sevenoaks; On-site; GBP 24,000 - 31,000; Full time

Job summary

Join a dynamic and inclusive team as a Third-Party Motor Claims Handler at a specialist insurance provider. This role offers an exciting opportunity to manage a portfolio of motor claims, ensuring thorough investigations and proactive settlements. With over 40 years of experience, the company is dedicated to providing its employees with full training and continuous coaching, fostering a culture of growth and respect. Enjoy a comprehensive benefits package, including enhanced annual leave, mental health support, and a generous pension scheme. If you're passionate about making a difference in the financial services industry, this is the perfect opportunity for you.

Benefits

Enhanced Annual Leave

Company Sick Pay Scheme

Generous Company Pension Scheme

Mental Health Support System

Fresh Fruit Deliveries

£250 Refer a Friend Bonus

Cycle to Work Scheme

Free Eye Test Vouchers

Qualifications

• Experience managing Third Party claims from notification to settlement.
• Knowledge of RTA and Highway Code is essential.

Responsibilities

• Investigate liability after road traffic collisions.
• Manage and assess third-party vehicle damages accurately.
• Proactively settle claims in line with best practices.

Skills

Motor Claims Management

Indemnity Knowledge

Analytical Skills

Organizational Skills

Knowledge of Civil Procedure Rules

Education

Minimum 1 year experience in Motor claims

Tools

Claims Management Software

Job description

We are looking for an experienced Third-Party Motor Claims Handler to join our Third-Party Damage Team. This is an exciting opportunity to be part of a thriving Claims Department, and we invite applications from candidates with a minimum of 1 year’s experience in Motor claims.

The ideal candidate will have experience of managing a portfolio of Third Party claims from notification through to settlement. A working knowledge of Indemnity, the RTA and the Highway Code is essential.

Full training and continuous coaching will be provided to help you achieve your full potential.

Role:

Third Party Damage Claims Handler

Working hours:

Monday to Friday 9:00am to 5:30pm, 37.5 hours per week

Salary:

Between £24,255 to £31,000 plus an achievable £1,500 performance related bonus per annum, paid quarterly once established within your role.

What you will be doing:

• Thorough investigation of liability following a road traffic collision
• Accurate quantum assessment of third-party vehicle damages using the relevant tools
• Application of accurate reserves in line with company guidelines
• Proactive settlement of claims in line with best practice and key strategies
• Validate all motor claims for indemnity and fraud
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate
• Accountability for own performance against set objectives

What we’re looking for:

• Ability to work in a culture of openness, trust, and respect
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

About Acorn Insurance:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes

'The Acorn Group is a Great Place to Work 2024/5.

A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career.

There is always room for improvement though. We have big plans to improve even further in 2025.'

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.