Therapy Services Administrator

Priory Group; Birmingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Birthday Holiday - birthday as extra日

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym access

Access to development opportunities

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Woodbourne in Edgbaston, Birmingham is seeking a Therapy Services Administrator. This full-time, permanent role (37.5 hours/week) offers a salary of £27,946 per year. You’ll manage the Therapy Reception, handle administrative duties, and support funding and billing processes to ensure smooth patient care and service delivery.

Join a compassionate team at Priory Hospital Woodbourne, part of Priory Group, with opportunities for development and a supportive workplace culture.

Qualifications

• Experience in an administrative role handling queries and calls.
• Ability to manage patient records and data entry.
• Experience liaising with internal teams, purchasers and insurers for funding/billing.

Responsibilities

• Provide a welcoming and professional reception service, handling calls and queries.
• Complete administrative duties including patient records and data entry.
• Support funding and billing processes, liaising with internal teams and insurers.

Skills

Reception & front desk

Data entry

Telephone handling

Billing support

Job description

Therapy Services Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Woodbourne

Compensation: £27,946 / year

Description

Priory Hospital Woodbourne

£27,946 per annum

Full-time - 37.5 hours per week

Priory Hospital Woodbourne has an opportunity for a Therapy Services Administrator to join our team. You will manage the Therapy Reception area and ensure maximum professionalism at all times.

Priory Hospital Woodbourne, Edgbaston, Birmingham is a specialist inpatient and outpatient mental health service providing treatment for addictions and a range of mental health conditions, alongside assessments, therapy and psychiatry. It is accessible by public transport, with local bus routes serving Woodbourne Road and Five Ways railway station approximately 1–2 miles from the hospital.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day‑to‑day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

You will also be responsible for, but not limited to, the following:

• Provide a welcoming and professional reception service, answering calls, handling queries, managing mail and maintaining a tidy reception area.
• Complete administrative duties, including patient records, security paperwork, data entry and ensuring information is accurate and up to date.
• Support funding and billing processes by liaising with internal teams, purchasers and insurers, managing treatment charges, invoices and funding guarantees.
• Investigate and resolve queries, ensure accurate therapy costs and billing codes, and provide support and cover to the wider team and site as required.

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

Experience in an administrative role, with the ability to answer telephone calls professionally, deal confidently with customer queries and enquiries, and appropriately signpost or redirect queries to the relevant department.

The following experience would be beneficial

Previous experience working in a similar role would be beneficial.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.