Therapy Helper - Dietetics | Hull University Teaching Hospitals NHS Trust

Hull and East Yorkshire Hospitals NHS Trust; Hull and East Yorkshire; On-site; GBP 8,000 - 10,000; Part time

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Therapy Helper to join the Dietetics team at Hull Royal Infirmary. This Band 2, part-time role (15 hours per week) provides practical, administrative and logistical support to home enteral feeding services and other Dietetics activities as needed.

Under supervision, you will assist with ordering, stock control, documentation and patient communications, ensuring procedures are followed and records are accurate. Full training is provided.

Qualifications

• Must have good administrative and IT skills.
• Ability to communicate clearly and courteously.
• Ability to follow agreed procedures accurately.

Responsibilities

• Provide administrative, practical and logistical support to home enteral feeding services under supervision.
• Process patient correspondence and service documentation using approved systems.
• Assist with ordering, receipt checking and distribution of enteral feeding products.
• Maintain accurate stock and equipment records.
• Prepare paperwork and equipment for clinics, patients and deliveries.
• Support patient administration following training and use Lorenzo where required.
• Work flexibly across Dietetics service areas according to workload.

Skills

Administrative skills

IT skills

Clear communication

Follow procedures

Tools

Lorenzo system

Job description

Therapy Helper - Dietetics | Hull University Teaching Hospitals NHS Trust

Company:

Company: Hull and East Yorkshire Hospitals NHS Trust

We are looking for an organised, reliable and approachable Therapy Helper to join our Dietetics team at Hull Royal Infirmary.

This is a Band 2, part-time post working 15 hours per week. The role will mainly provide practical, administrative and logistical support to home enteral feeding services, with flexibility to support other areas of the Dietetics service according to operational need.

Working under the direction of registered dietitians and designated senior staff, you will help the team deliver safe, timely and efficient patient care. Duties will include supporting the ordering and distribution of enteral feeding products and equipment, maintaining accurate records, preparing paperwork and equipment, communicating with patients, carers, suppliers and colleagues, and undertaking general departmental duties.

You do not need to have previous Dietetics experience, but you should have good administrative and IT skills, communicate clearly and courteously, and be able to follow agreed procedures accurately. Full training and competency assessment will be provided for the duties undertaken.

This is an excellent opportunity for someone who enjoys varied, practical work and would like to contribute to a busy and supportive NHS Dietetics service.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Home Enteral Feeding service support

• Provide administrative, practical and logistical support to home enteral feeding services under the direction of registered dietitians and senior staff.
• Support the accurate processing of patient correspondence and service documentation using approved manual and electronic systems.
• Assist with ordering, receipt checking and distribution of enteral feeding products, ancillary items, feeding pumps and associated equipment in accordance with local procedures.
• Maintain accurate stock and equipment records.
• Identify and report low stock, discrepancies, damaged items, delivery issues and equipment concerns promptly.
• Prepare routine paperwork, patient information and equipment for clinics, patient contacts, collections or deliveries, ensuring that items are complete and handled safely.
• Liaise with approved suppliers, internal departments, patients and carers regarding routine, non-clinical matters, working within agreed boundaries and using approved information or scripts where provided.
• Support the collection and entry of activity, stock, equipment and service data for monitoring, audit and reporting purposes.
• Provide flexible support across inpatient, outpatient and other Dietetics services in response to workload and service priorities.
• Assist with clinic and departmental preparation, housekeeping, filing, scanning, photocopying, post, stationery and other general administrative tasks.
• Support patient administration following appropriate training, using relevant electronic systems such as Lorenzo where required.
• Undertake routine patient-related support tasks delegated by a registered dietitian only after completing the required training and competency assessment.
• Follow the instructions and care plans provided by registered practitioners without making independent clinical decisions or changing a patient’s care plan.
• Maintain clear, accurate and contemporaneous records of work undertaken.
• Promptly report concerns, changes in a patient’s circumstances or information requiring clinical review to the appropriate registered practitioner.

Communication and working relationships

• Work closely with registered dietitians, dietetic support staff, administrative and secretarial colleagues, ward teams, outpatient and community services, procurement, supplies and finance colleagues, and approved enteral feeding product and equipment providers.
• Communicate clearly, courteously and sensitively with patients, carers, visitors and colleagues.
• Adapt communication to individual needs and seek support where required.
• Take accurate messages and pass clinical questions or concerns to an appropriate registered practitioner.
• Maintain professional boundaries and recognise when a request or issue is outside the scope of the role.

Quality, safety and governance

• Maintain confidentiality and handle personal and patient information securely in accordance with Trust policy, information governance requirements and departmental procedures.
• Work within agreed competencies, procedures and delegated authority, seeking clarification when instructions are unclear.
• Escalate risks, incidents, complaints, safeguarding concerns and other issues appropriately.
• Follow infection prevention, health and safety, manual handling, lone-working and departmental procedures.
• Check equipment before use and report defects, hazards or safety concerns promptly.
• Use Trust resources appropriately and contribute to sustainable working practices.
• Attend Trust induction, mandatory training, supervision, appraisal and role-specific training and competency development.
• Contribute to team meetings, audit, data collection and service improvement activities as requested.
• Work flexibly across Dietetics service areas and locations where reasonably required, according to service need.

Responsibility and accountability

The post holder will work under the direction of registered dietitians and designated senior staff. They will be responsible for completing delegated duties accurately, safely and within agreed procedures and competencies.

The post holder must recognise the limits of the role, seek advice when unsure and promptly elevate any clinical concern or matter requiring professional judgement. The role does not include independent clinical decision-making, alteration of care plans or line‑management responsibility.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.

This advert closes on Sunday 15 Nov 2026

Hull and East Yorkshire Hospitals NHS Trust

Hull and East Yorkshire Hospitals NHS Trust