Therapy Helper - Dietetics

Hull University Teaching Hospitals NHS Trust; Hull Bridge; On-site; GBP 8,300 - 9,300; Part time

Benefits offered by this job

Flexible working

Home or remote working

Part-time

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Therapy Helper to join the Dietetics team at Hull Royal Infirmary. The role is a Band 2, part-time post providing practical, administrative and logistical support to home enteral feeding services and other Dietetics duties.

You will work under registered dietitians, assist with ordering, records, communications with patients and suppliers, and help prepare equipment and clinics.

Qualifications

• Experience of administrative, customer service, stock, stores or practical support tasks.
• Good IT skills and ability to follow procedures.
• Willingness to undertake Trust induction and role-specific training.

Responsibilities

• Provide admin and logistical support to home enteral feeding services.
• Assist with ordering, receipt checking and distribution of enteral products and equipment.
• Maintain stock and equipment records and ensure accurate documentation.
• Support patient administration and liaise with patients, carers and suppliers.

Skills

Administrative skills

IT skills

Communication skills

Organised

Education

GCSE English and Maths (Grade C/4+)

NVQ Level 2 in Business Administration

Tools

Lorenzo

Job description

Hull University Teaching Hospitals NHS Trust

Therapy Helper - Dietetics

The closing date is 15 Tachwedd 2026

We are looking for an organised, reliable and approachable Therapy Helper to join our Dietetics team at Hull Royal Infirmary.

This is a Band 2, part-time post working 15 hours per week. The role will mainly provide practical, administrative and logistical support to home enteral feeding services, with flexibility to support other areas of the Dietetics service according to operational need.

Working under the direction of registered dietitians and designated senior staff, you will help the team deliver safe, timely and efficient patient care. Duties will include supporting the ordering and distribution of enteral feeding products and equipment, maintaining accurate records, preparing paperwork and equipment, communicating with patients, carers, suppliers and colleagues, and undertaking general departmental duties.

You do not need to have previous Dietetics experience, but you should have good administrative and IT skills, communicate clearly and courteously, and be able to follow agreed procedures accurately. Full training and competency assessment will be provided for the duties undertaken.

This is an excellent opportunity for someone who enjoys varied, practical work and would like to contribute to a busy and supportive NHS Dietetics service.

Main duties of the job

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

Home Enteral Feeding service support

• Provide administrative, practical and logistical support to home enteral feeding services under the direction of registered dietitians and senior staff.
• Support the accurate processing of patient correspondence and service documentation using approved manual and electronic systems.
• Assist with ordering, receipt checking and distribution of enteral feeding products, ancillary items, feeding pumps and associated equipment in accordance with local procedures.
• Maintain accurate stock and equipment records.
• Identify and report low stock, discrepancies, damaged items, delivery issues and equipment concerns promptly.
• Prepare routine paperwork, patient information and equipment for clinics, patient contacts, collections or deliveries, ensuring that items are complete and handled safely.
• Liaise with approved suppliers, internal departments, patients and carers regarding routine, non-clinical matters, working within agreed boundaries and using approved information or scripts where provided.
• Support the collection and entry of activity, stock, equipment and service data for monitoring, audit and reporting purposes.
• Provide flexible support across inpatient, outpatient and other Dietetics services in response to workload and service priorities.
• Assist with clinic and departmental preparation, housekeeping, filing, scanning, photocopying, post, stationery and other general administrative tasks.
• Support patient administration following appropriate training, using relevant electronic systems such as Lorenzo where required.
• Undertake routine patient-related support tasks delegated by a registered dietitian only after completing the required training and competency assessment.
• Follow the instructions and care plans provided by registered practitioners without making independent clinical decisions or changing a patients care plan.
• Maintain clear, accurate and contemporaneous records of work undertaken.
• Promptly report concerns, changes in a patients circumstances or information requiring clinical review to the appropriate registered practitioner.

Communication and working relationships

• Work closely with registered dietitians, dietetic support staff, administrative and secretarial colleagues, ward teams, outpatient and community services, procurement, supplies and finance colleagues, and approved enteral feeding product and equipment providers.
• Communicate clearly, courteously and sensitively with patients, carers, visitors and colleagues.
• Adapt communication to individual needs and seek support where required.
• Take accurate messages and pass clinical questions or concerns to an appropriate registered practitioner.
• Maintain professional boundaries and recognise when a request or issue is outside the scope of the role.

Quality, safety and governance

• Maintain confidentiality and handle personal and patient information securely in accordance with Trust policy, information governance requirements and departmental procedures.
• Work within agreed competencies, procedures and delegated authority, seeking clarification when instructions are unclear.
• Escalate risks, incidents, complaints, safeguarding concerns and other issues appropriately.
• Follow infection prevention, health and safety, manual handling, lone-working and departmental procedures.
• Check equipment before use and report defects, hazards or safety concerns promptly.
• Use Trust resources appropriately and contribute to sustainable working practices.
• Attend Trust induction, mandatory training, supervision, appraisal and role-specific training and competency development.
• Contribute to team meetings, audit, data collection and service improvement activities as requested.
• Work flexibly across Dietetics service areas and locations where reasonably required, according to service need.

Responsibility and accountability

The post holder will work under the direction of registered dietitians and designated senior staff. They will be responsible for completing delegated duties accurately, safely and within agreed procedures and competencies.

The post holder must recognise the limits of the role, seek advice when unsure and promptly elevate any clinical concern or matter requiring professional judgement. The role does not include independent clinical decision-making, alteration of care plans or line-management responsibility.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.

Person Specification

Application Completion

• Application is complete, accurate and demonstrates how the essential criteria are met.
• Evidence of interest in Dietetics and supporting safe patient care.

Communication and Interpersonal Skills

• Good verbal and written communication skills and ability to deal politely and professionally with patients, carers and colleagues.
• Basic IT skills, including use of email and standard Microsoft Office applications.
• Able to communicate sensitively with patients, carers and colleagues and recognise when to refer to a registered practitioner.
• Able to maintain confidentiality and professional boundaries.
• Experience of communicating with people who may be anxious, distressed or have communication needs.

Knowledge, Training & Experience

• Experience of working effectively as part of a team
• Experience of administrative, customer service, stock, stores or practical support tasks.
• Basic understanding of confidentiality, data protection, equality, health and safety and infection prevention.
• Ability to use email and standard computer applications and to learn electronic patient and stock systems.
• Previous experience in the NHS, health, care, community, logistics or stores environment
• Experience of electronic patient systems, for example Lorenzo.
• Experience of ordering, stock control, equipment tracking or working with patients and carers.
• Awareness of enteral feeding products or Home Enteral Feeding services

Education/ Qualifications

• GCSE English and Mathematics (Grade C/4 or above) or equivalent qualification
• Willingness to undertake Trust induction, mandatory training and role specific competency assessment.
• NVQ Level 2 in Business Administration, Health & Social Care or equivalent

Special Attributes and other

• Organised, reliable, accurate and self motivated.
• Able to prioritise routine work, respond to interruptions and meet deadlines.
• Able to work independently within clear procedures and as part of a multidisciplinary team.
• Recognises own limitations and escalates appropriately.
• Flexible approach to service needs and commitment to the Partnership values of Compassion, Honesty, Respect and Teamwork.
• Experience of contributing to service improvement, audit or data collection.

Other Requirements

• Able to undertake the physical requirements of the role, with reasonable adjustments where appropriate, including handling boxes, stock and equipment using approved techniques and aids.
• Able to work the agreed 15 hours per week and travel between service locations where required.
• Satisfactory pre-employment checks appropriate to the post.
• Ability to work flexibly across Dietetics service areas in response to operational need.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hull University Teaching Hospitals NHS Trust

Part-time,Flexible working,Home or remote working