Therapy Appointments Coordinator - NHS

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Therapy Appointments Officer to join a friendly clerical team. You will help ensure timely therapy appointments and provide a high standard of patient service across two hospital sites.

Based at Frimley Park Hospital with occasional work at Fleet Community Hospital, you will manage referrals, book appointments, and maintain patient records while liaising with clinicians and reception staff to support smooth patient care.

Qualifications

• Experience in clerical or administrative work within healthcare.
• Strong customer service and communication skills.
• Proficient data entry and appointment scheduling.

Responsibilities

• Manage referrals and coordinate outpatient therapy bookings.
• Liaise with patients, clinicians and colleagues to arrange appointments.
• Update patient information and ensure accurate data on systems.
• Register new patients and maintain diary templates for clinicians.
• Provide admin support to Dietetic and Therapy outpatients services.
• Act as first point of contact via reception and telephone for therapy department.
• Maintain confidentiality and high standard of customer care.
• Support service across Frimley Park Hospital and Fleet Community Hospital.

Job description

Frimley Health NHS Foundation Trust is seeking a Therapy Appointments Officer to join a friendly clerical team. You will help ensure timely therapy appointments and provide a high standard of patient service across two hospital sites.

Based at Frimley Park Hospital with occasional work at Fleet Community Hospital, you will manage referrals, book appointments, and maintain patient records while liaising with clinicians and reception staff to support smooth patient care.