Therapeutic Support Worker - Bank

Young Crisis Hub; Guildford; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Strong professional supervision

Collaborative team culture

Development of therapeutic skills

Job summary

A specialist youth support organization in the UK is seeking Therapeutic Support Workers to provide vital support to vulnerable young people experiencing mental health challenges. Candidates should be passionate about working within a structured therapeutic environment, possess emotional resilience, and be able to collaborate effectively in a team. This role offers opportunities for professional growth and direct impact on the lives of young individuals during crucial times. Flexibility in shift patterns is required to meet the needs of the service.

Qualifications

• Experience in mental health settings is preferred.
• Ability to work collaboratively and understand safeguarding.
• Desire to learn quickly and make a difference.

Responsibilities

• Provide direct therapeutic support in a residential setting.
• Work alongside support teams to promote emotional regulation.
• Contribute to care planning and risk management.
• Promote emotional regulation, independence, and resilience.
• Maintain professional boundaries while building safe, therapeutic relationships.
• Contribute to care planning, daily recording, and risk management.

Skills

Experience working with vulnerable young people

Emotional resilience

Calm under pressure

Collaborative teamwork

Trauma-informed care

Tools

PMVA training

Job description

Young Crisis Hub is currently recruiting compassionate, resilient, and dedicated Therapeutic Support Workers to join our growing bank team. This is a highly rewarding opportunity to support vulnerable young people experiencing complex mental health and behavioural challenges within a structured, therapeutic home environment.

Young Crisis Hub provides specialist, high-quality therapeutic care and support for young people experiencing mental health crises and significant emotional distress. Our service is designed to offer stability, safety, and clinical oversight during periods of heightened vulnerability.

We operate within a trauma-informed framework, recognising that behaviour is often a communication of unmet need or past trauma. Our approach is rooted in compassion, consistency, and structured therapeutic intervention to support emotional regulation, recovery, and long-term positive outcomes.

Young people supported by Young Crisis Hub may present with:

• Acute mental health needs
• Emotional dysregulation
• Self-harm behaviours
• Behavioural challenges linked to trauma

Our aim is to provide a safe, nurturing, and clinically guided environment where young people can begin to stabilise, rebuild trust, and develop healthier coping strategies.

Find out more about our service at:

The Role

As a Therapeutic Support Worker, you will:

• Provide direct therapeutic support within a residential home setting
• Work on a 2:1 or 3:1 staffing basis, ensuring enhanced levels of support and safety
• Support young people alongside a skilled team of Support Workers and Nurses
• Promote emotional regulation, independence, and resilience
• Maintain professional boundaries while building safe, therapeutic relationships
• Contribute to care planning, daily recording, and risk management

You will play a vital role in helping young people navigate crisis periods while feeling safe, understood, and supported.

Shift Pattern

Bank shifts are currently available on the following pattern:

Flexibility is essential, as shifts will be offered in line with service need.

Clinical Oversight & Governance

All Therapeutic Support Workers are fully supported by our experienced leadership team, including:

• Clinical Co-ordinators
• A Governance Lead who is a qualified Mental Health Nurse

This ensures that all care delivered is clinically informed, ethically guided, and aligned with best practice standards.

Training & Practice Approach

All staff are required to hold PMVA (Prevention and Management of Violence and Aggression) training.

• Least restrictive practice
• Trauma-informed care
• Skilled de-escalation
• Restorative approaches

Physical intervention is always a last resort. We believe in understanding behaviour through a trauma lens and supporting young people in ways that preserve dignity, safety, and trust.

What We Are Looking For

We are seeking individuals who:

• Have experience and passion working with vulnerable young people or in mental health settings
• Desire to learn fast
• Are emotionally resilient and calm under pressure
• Can work collaboratively within a team
• Understand safeguarding and professional accountability
• Are passionate about making a genuine difference during times of crisis

Why Join Young Crisis Hub?

• Be part of a specialist, clinically led service
• Strong professional and clinical supervision
• A supportive, collaborative team culture
• Opportunity to develop therapeutic skills within a structured setting

If you are committed to high-quality, trauma-informed practice and want to contribute to a service that places young people’s safety and wellbeing at the centre of everything it does, we would love to hear from you.