Crowne Plaza Belfast - Maintenance Supervisor

SeeMe Hired Ltd; Edenderry; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care plan

Enhanced pension scheme

Enhanced maternity pay

Enhanced paternity pay

Cycle to work

Employee events

Annual leave increase

Training programs

Job summary

Crowne Plaza Belfast is seeking a Maintenance Supervisor to lead the hotel's engineering and facilities team. You will implement maintenance programs, supervise staff, and ensure safety, quality, and guest comfort across all areas.

Working with the Maintenance Manager, you will schedule preventive work, oversee external contractors, manage repairs, and contribute to cost control and lifecycle projects while maintaining our high hospitality standards.

Qualifications

• Experience in maintenance in a hotel or customer facing environment.
• Strong knowledge of building services and safety standards.
• Proven leadership and people-management skills.
• Ability to plan, schedule and supervise maintenance work and contractors.

Responsibilities

• Maintain a safe environment for guests and staff through safety checks and records.
• Maintain hotel building and contribute to a better guest environment.
• Assist Maintenance Manager with maintenance programs and scheduling.
• Oversee adherence to work orders and timely completion of tasks.
• Manage room and corridor maintenance for finishes, fittings and furniture.
• Perform basic repairs and coordinate external contractors when needed.
• Lead and train team members, ensuring compliance with H&S standards.
• Prepare progress reports for senior management and stakeholders.

Skills

Hotel maintenance

Maintenance planning

Leadership

Communication

Health & safety

Attention to detail

Decision making

Organizational skills

Team player

Job description

Crowne Plaza Belfast - Maintenance Supervisor

About Us

Andras Hotels is Northern Ireland’s largest Hotel group with fifteen hotels and serviced apartment sites across Belfast and the north coast. The group also has an extensive portfolio of commercial property and two successful health clubs. We have ambitious expansion plans and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy and we are proud to be Carbon Neutral and are signed up to Green Tourism.

What is the job?

As a Maintenance Supervisor, your role is conduct routine maintenance to the entire hotel to ensure the excellent maintenance of the property, the buildings, infrastructure and the overall appearance of our hotel. Your role comprises maintenance and upkeep of the hotel building’s infrastructure and exterior to ensure that the hotel is kept in a safe and well‑maintained condition as expected by our guests and brand. Working with the Maintenance Manager you will provide direction and supervision to the team, monitoring various aspects of the day‑to‑day operations and preparing reports related to department operations.

Hours

40 hours

What We Offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friendly rate
• Cyrospa discount rate at Bodyscape
• Commuication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• Maintaining a safe environment for hotel guests and team members by completing safety checks and updating and maintaining health & safety records.
• Look after the maintenance of the hotel building and ensure that it contributes to a better hotel environment
• Assist the Maintenance Manager in the implementation of the maintenance programs for the hotel
• Working with the Maintenance Manager to create, schedule and oversee the adherence and timely completion of work carried out
• Manage and carry out hotel guest rooms and corridor maintenance program for all finishes, fit-outs and furniture.
• Completing tasks and repairs which are scheduled or required each day, such as painting, changing light bulbs, tightening, or replacing fixtures and fittings, replacing or repairing broken furniture/equipment, and carrying out basic plumbing and electrical repairs where qualified and safe to do so.
• Advocate improvement on work processes and areas to achieve excellent customer services to hotel guestrooms to improve the maintenance standard and efficiency of the team
• Conduct regular meetings and coordinate with the Maintenance Manager to resolve and improve the service of relevant systems within the hotel footprint.
• Organise minor repairs where required by external contractors, including obtaining quotes, issuing purchase orders, and ensuring satisfactory completion of the work
• Working with the Maintenance Manager coordinate and supervise external contract works as assigned to ensure their works are compliant with the required specifications and standards.
• Inspect all the emergency tools on a regular basis and ensure they are working fine
• Spot the areas of improvement and take measures to improve those areas
• Plan the renovations in such a way that it does not affect the hotel operations and does not cause any problems to the guests
• Troubleshoot the issues and act on the complaints on a timely basis
• Designate task to the other members of the team
• Ensure all the technicians and the gardener are doing their job properly
• Assist in the management of company and departmental compliance including H&S ensuring any potential risks are assessed as required
• Train the staff to act in emergency situations as and when they arise
• Planning, managing and coordinating projects and maintenance works including budgets
• Produce information, analysis and reports to ensure line management are informed of project/work progress, problems and agreed resolutions
• Delivery small scale projects (P&L) including lifecycle works ensuring performance quality levels are met throughout, risks to delivery are treated in a timely manner
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Keep maintenance tools in good condition
• Keep work areas clean and tidy
• Any other tasks as requested by management.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Experience of working in Maintenance in a hotel or customer facing environment
• Experience in carrying out complex maintenance tasks
• Understanding of local regulations, standards and ordinances on hotel operations and maintenance.
• Possess good understanding of building services.
• Extensive knowledge of health and safety standards
• High standards of Attention to Detail
• Quick decision‑making skills
• Excellent communication skills
• Good organisational skills
• Should be a team player demonstrating excellent leadership skills

Desired Criteria

• Experience of working as Maintenance Supervisor / Assistant Manager in a hotel or customer facing environment