Test Centre Associate - Newcastle

80 Reed in Partnership Ltd; Newcastle upon Tyne; Sur place; GBP 15 000 - 22 000; Plein temps

Résumé du poste

Reed in Partnership in Newcastle upon Tyne invites applications for a Test Centre Associate to invigilate exams, ensure procedural compliance, and deliver efficient test services. You’ll handle candidate check-ins, maintain test integrity, and provide support across testing operations with a focus on safety and customer care.

The role offers flexible part-time or occasional shifts, including mornings, afternoons, evenings, and Saturdays, with potential for additional hours.

Qualifications

• Full UK driving licence is required.
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitask.
• Experience in working with diverse customer groups.
• Excellent judgement and decision-making skills.
• Flexibility in working hours including evenings and Saturday shifts.

Responsabilités

• Provide a high level of customer service to candidates and users of the test centre.
• Check candidates' ID documents and book them in on the system.
• Ensure the integrity and security of tests are maintained.
• Supervise and invigilate tests.
• Explain the test process to candidates and assist with queries.
• Review tests and centre schedules.
• Open and close the test centre as part of daily procedures.
• Support equalities and inclusion policies in candidate handling.

Connaissances

Driving licence

Customer service

Attention to detail

Work under pressure

Diversity experience

Judgement

Flexibility

Calm under pressure

Description du poste

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £13.45

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:

• Mornings - 8.30am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.30am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Newcastle Theory Test Centre usually opens six days per week, subject to demand. Main operating days are usually Monday through to Saturday. The ideal candidate will be fully flexible to pick up shifts across all operating days with particular availability for evenings and Saturday Shifts.

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgement and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Please note that the deadline for internal applicants for this role is 22nd October 2026.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role.

Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Phone: [phone] Email: [e-mail]