Senior Test Centre Associate - Newcastle

80 Reed in Partnership Ltd; Newcastle upon Tyne; On-site; GBP 17,000 - 24,000; Part time

Job summary

Reed in Partnership is recruiting for a Senior Test Centre Associate in Newcastle. You will invigilate tests, supervise staff, and ensure accurate, efficient delivery of driving theory assessments for DVSA across multiple shifts.

The role offers flexible shifts (part-time/occasional) with a range of start times, including mornings, afternoons, evenings, and weekends to suit business needs. UK driving licence required where location permits.

Qualifications

• Experience in leading or supervising a team.
• Applicants must hold a full UK driving licence (driving not required for all locations).
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Flexible in working hours and days, including evenings and Saturday.

Responsibilities

• Checking candidates ID documents and booking them in on the system.
• Supervision and invigilation of tests.
• Delivery of site opening and/or closing procedures.
• Coaching and supporting Test Centre Associates.
• Review of test centre schedule and manage non-standard accommodations.
• Notifying DVSA HR of absences for cover arrangements.
• Providing management support to the Test Centre Manager.
• Handling and reporting incidents affecting testing per procedures.

Skills

Leadership supervision

Customer service

UK driving licence

Flexible hours

Attention to detail

Work under pressure

Job description

Pay Range £14.80 p/hr

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Job Description

Do you possess great leadership skills and a passion for providing excellent customer service? Would you like a role where you can meet and help new people everyday? Then consider the position of Senior Test Centre Associate - Newcastle at Reed in Partnership!

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Senior Test Centre Associate (STCA) will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

• Checking candidates ID documents and booking them in on the system
• Supervision and invigilation of tests
• Delivery of site opening and/or closing procedures
• Coaching and supporting Test Centre Associates
• Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
• Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
• Providing management support to the Test Centre Manager as required
• Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.

Your Work Schedule

Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:

• Mornings - 8.00am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.00am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Newcastle Theory Test Centre usually opens six days per week, subject to demand. Main operating days is usually Monday through to Saturday. The ideal candidate will be fully flexible to pick up shifts across all evenings and Saturdays and to cover shifts as a TCA when required.

We are looking for someone with:

• Experience of leading or supervising a team
• Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Flexible in working hours and days, including evenings and Saturday.

Desirable Skills:

• Able to remain calm and deal with confrontational candidates in a professional manner.
• Excellent judgment and decision-making skills.
• Experience in working with diverse customer groups.
• Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Phone: [phone] Email: [e-mail]