Test Centre Associate - Norwich

80 Reed in Partnership Ltd; Norwich; On-site; GBP 17,000 - 21,000; Part time

Job summary

Reed in Partnership invites applications for the Test Centre Associate role in Norwich. You will invigilate exams and manage test delivery, ensuring procedures are followed and candidates are supported throughout the process.

The role requires excellent customer service, attention to detail and the ability to work under pressure. Flexible shifts and part-time patterns are available, with opportunities to work additional hours as demand dictates.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multi-task.

Responsibilities

• Invigilation of exams and delivery of tests to candidates.
• Check candidates' ID documents and book them in on the system.
• Ensure integrity and security of tests and adherence to guidelines.
• Provide information about the test process and support candidates with queries.
• Open/close test centre procedures and maintain schedules.

Skills

Customer service

Attention to detail

Multitasking

Professional demeanor

Conflict management

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £13.45 per hour

Job Description

Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate - Norwich at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidate's driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. The Norwich Test Centre typically operates three to four days per week, subject to demand. Its main operating days are usually Mondays, Wednesdays and Fridays, with occasional Saturday openings. During peak periods, additional weekday sessions may also be scheduled. The ideal candidate will be fully flexible and available to work Wednesday afternoons and evenings, Fridays, and occasional Saturdays. Shifts could range from:

• Mornings - 8.30am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.30am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

Qualifications

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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