Test Centre Associate

Reed in Partnership; Ballymena; On-site; GBP 19,000 - 25,000; Part time

Job summary

Reed in Partnership is recruiting for a Test Centre Associate in Ballymena to invigilate exams and manage test delivery within DVSA guidelines. The role supports candidates, checks IDs, and maintains test integrity across flexible shifts.

The position offers part-time or occasional hours with opportunities to pick up shifts on multiple operating days, including evenings and Saturdays, within a Derbyshire/DVSA-aligned framework.

Qualifications

• Experience in delivering high-quality customer service.
• Strong attention to detail and accuracy.
• Ability to work under pressure to tight timescales.

Responsibilities

• Invigilation of exams and delivery of tests to candidates.
• Check candidates' ID and book them in on the system.
• Ensure test integrity and security at all times.
• Explain test process and assist with queries.
• Open/close test centre daily operations.
• Ensure centres meet Equality Act requirements and inclusion policies.

Skills

Excellent customer service

Attention to detail

Under pressure multitasking

Flexibility in hours (evenings & Sat)

Experience with diverse customers

Judgment & decision-making

Job description

Job Description

Are you passionate about providing excellent customer service?

Would you like a role that enables you to meet and help new people every day?

Then consider the position of Test Centre Associate - Ballymena at Reed in Partnership!

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.

Shifts could range from:

• Mornings - 8.30am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.30am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Ballymena Test Centre usually opens three or four days per week, subject to demand. Main operating days are usually Tuesday, Wednesday, Thursday and Saturday. The ideal candidate needs to be flexible to pick up shifts across all operating days and shift patterns.

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Please note that the deadline for internal applicants for this role is 16th October 20256

Diversity and Inclusion