Test Centre Associate - Lincoln

Reed in Partnership; Lincoln; Sur place; GBP 12 000 - 17 000; Temps partiel

Résumé du poste

Reed in Partnership is seeking a Test Centre Associate in Lincoln to invigilate exams and ensure smooth delivery of tests at the DVSA test centre. You will provide high-quality customer service, verify candidate IDs, and maintain test integrity in a role with flexible shifts.

The Lincoln centre operates four days a week with occasional Saturdays; evenings and weekend availability are required. Full UK driving licence is preferred though not always needed.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitask to complete a variety of activities.
• Experience in working with diverse customer groups.
• Flexibility in working hours and days, including evenings and Saturday.
• Full UK driving licence (driving not required for all locations).
• Comply with Equality Act and Reed in Partnership policies.

Responsabilités

• Invigilation of exams and delivery of tests to candidates.
• Check candidates' ID documents and book them in on the system.
• Ensure integrity and security of tests at all times.
• Supervision and invigilation of tests.
• Explain the test process to candidates and assist with queries.
• Review tests and test centre schedule.

Connaissances

Customer service

Attention to detail

Multitasking

Flexibility

Driving licence

Description du poste

Job Description

Are you passionate about providing excellent customer service?

Would you like a role that enables you to meet and help new people every day?

Then consider the position of Test Centre Associate - Lincoln at Reed in Partnership!

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.

Shifts could range from:

• Mornings - 8.30am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.30am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Lincoln Theory Test Centre operates on 4 days. Operating days are usually Monday, Tuesday, Wednesday and Friday with occasional Saturdays subject to demand. The ideal candidate must be available on all operating days and must include evenings and Saturdays especially Wednesday and Friday.

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgement and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Please note that the deadline for internal applicants for this role is 15th October 2026

Diversity and Inclusion