Test Centre Associate

80 Reed in Partnership Ltd; Ballymena; On-site; GBP 27,000 - 31,000; Part time

Job summary

Reed in Partnership is seeking a Test Centre Associate for the Ballymena centre. You will invigilate exams, ensure test integrity, check IDs, and assist candidates with the process, delivering excellent customer service throughout your shift.

The role offers flexible (part-time or occasional) shifts with varied start times across mornings, afternoons, and evenings. DVSA testing context and on-site presence are required where applicable.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multi-tasking to complete a variety of activities.
• Experience working with diverse customer groups.
• Excellent judgment and decision-making skills.
• Flexible in working hours including evenings and Saturdays.
• A full UK driving licence (driving not required for all locations).

Responsibilities

• Providing a high level of customer service
• Checking candidates' ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with queries
• Reviewing tests and test centre schedules
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets candidate needs in line with the Equality Act

Skills

Customer service

Attention to detail

Work under pressure

Multi-tasking

Diversity experience

Judgment & decision making

Flexibility

Full UK driving licence

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £13.45 per hour Site open Tues day and evening, Wed, Thurs & Sats Candidate needed to be flexible within these times No parking on-site

Job Description

Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate - Ballymena at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:

• Mornings - 8.30am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.30am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Ballymena Test Centre usually opens three or four days per week, subject to demand. Main operating days are usually Tuesday, Wednesday, Thursday and Saturday. The ideal candidate needs to be flexible to pick up shifts across all operating days and shift patterns.

What’s in it for you?

• The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Please note that the deadline for internal applicants for this role is 16th October 20256

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