Tesco Travel Money Advisor

Travelex Foreign Coin Services Limited; Cirencester; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Flexible shifts

25 days holiday

Monthly bonus

Pension plan

Career development

Job summary

Tesco Travel Money, in partnership with Travelex, is looking for a Travel Money Advisor in Cirencester. You will welcome customers, build relationships and deliver exceptional service for travel money needs in a fast-paced bureau environment.

You will use training to offer expert advice on products, process foreign exchange transactions accurately, and work with the team to hit targets while maintaining high service standards.

Qualifications

• Great communicator with a passion for customer service.
• Active listener who understands customer needs.
• Positive, can-do attitude with a daily desire to make a difference.

Responsibilities

• Welcoming customers and delivering excellent service.
• Understand customer needs and advise on travel money options.
• Apply training to provide expert guidance on products and services.
• Process foreign exchange transactions and online orders accurately.
• Work as a team to drive performance and celebrate success.
• Follow processes and pay attention to detail to stay on track.

Skills

Customer service

Communication

Active listening

Teamwork

Job description

Travel Money Advisor - Tesco Travel Money

Location: Cirencester

Hours: 16 per week

Pay: £13.50 per hour + monthly bonus

Contract: Permanent, Part Time

Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you.

A job where you can grow, connect, and make a real impact

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we're looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who's ready to learn, grow and develop as part of our amazing team.

What's in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available
• 25 days holiday + bank holidays (pro-rata): With options to sell days and earn more over time
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

Once you apply, here's what to expect:

• Application review — Our team will take a look and get in touch if your experience matches what we're looking for
• Online interview — You'll meet one of our team, learn more about the role, and complete a short currency conversion exercise
• Bureau visit — Meet the Bureau Manager, see the bureau in action, and ask any questions you have
• Offer — If it's a good fit, we'll offer you the role and support you through onboarding

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We're proud to be an inclusive employer. Whoever you are, wherever you're from, you'll be welcomed here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status