Tesco Travel Money Advisor

Travelex Foreign Coin Services Limited; Gillingham; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Private Medical insurance

Dental insurance

Critical Illness Insurance

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Tesco Travel Money, in partnership with Travelex, seeks a Travel Service Partner in Gillingham to welcome customers, build relationships, and deliver outstanding travel money service in a fast-paced bureau. You will process foreign exchange and online orders, offering expert advice on products while ensuring accuracy and a positive customer experience.

This is a permanent, part-time role for 20 hours per week at £13.50 per hour, plus a monthly bonus and a location allowance.

Qualifications

• Excellent customer service focus and communication.
• Active listening to understand customer needs.
• Positive, can-do attitude with willingness to help daily.

Responsibilities

• Welcome customers and deliver outstanding customer service.
• Assist customers with travel money needs and online orders.
• Provide expert advice on products and services while ensuring accuracy.
• Process foreign exchange transactions efficiently in a fast-paced environment.
• Work with the team to drive performance and celebrate successes.
• Follow company processes and pay attention to detail to stay on track.

Skills

Customer service

Communication

Teamwork

Job description

Travel Money Advisor - Tesco Travel Money

Location: Gillingham

Hours: 20 per week

Pay: £13.50 per hour + monthly bonus + location allowance

Contract: Permanent, Part Time

A job where you can grow, connect, and make a real impact

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we're looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who's ready to learn, grow and develop as part of our amazing team.

What's in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

What happens next

Once you apply, here's what to expect:

Application review - Our team will take a look and get in touch if your experience matches what we're looking for

Online interview - You'll meet one of our team, learn more about the role, and complete a short currency conversion exercise

Bureau visit - Meet the Bureau Manager, see the bureau in action, and ask any questions you have

Offer - If it's a good fit, we'll offer you the role and support you through onboarding

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.