Tesco Travel Money Advisor

Travelex Central Services; Carmarthen; On-site; GBP 15,343 - 21,852; Part time

Benefits offered by this job

Private Medical Insurance

Wellbeing support programs

Flexible shifts

25 days holiday plus bank holidays

Monthly bonus

Pension plan

Career development opportunities

Job summary

Travelex Central Services, partnering with Tesco Travel Money, seeks a Travel Money Advisor in Carmarthen. This role involves welcoming customers, understanding their needs, and offering expert advice on travel money services.

You’ll work in a friendly team to provide excellent service, maintain accuracy in transactions, and enjoy optional benefits like private medical insurance and a pension plan. Flexible hours and career development opportunities are offered.

Qualifications

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs.
• A positive, can-do attitude where no challenge is too big.
• A real team player ready to learn and grow.

Responsibilities

• Welcoming customers and building relationships.
• Understanding customer needs and providing expert advice.
• Processing foreign exchange transactions accurately.
• Driving team performance and celebrating success.

Skills

Communication

Customer service

Teamwork

Listening skills

Job description

Travel Money Advisor – Tesco Travel Money

Location: Carmarthen. Hours: 12.5 per week. Pay: £13.50 per hour plus monthly bonus. Contract: Permanent, Part Time. Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you.

Job Overview

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast‑paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

Qualifications

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

Benefits

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support: programmes to help with physical, mental, and financial wellness.
• Flexible shifts: patterns to suit different lifestyles, with overtime available.
• 25 days holiday plus bank holidays (pro‑rated); options to sell days and earn more over time.
• Monthly bonus: earn extra when you hit your targets.
• Pension plan with Scottish Widows.
• Career development: access to training, learning pathways, and internal opportunities to grow.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.