Tesco Bureau Manager

Travelex Central Services; Ayr; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Private Medical

Dental

Pension plan

Training & development

Job summary

Travelex Central Services operates Tesco Travel Money, delivering currency services across Ayr. The Bureau Manager leads a busy team and focuses on exceptional customer service while hitting KPIs and maintaining compliance in a fast-paced environment.

You’ll train staff, deliver product knowledge, and provide expert advice on services, ensuring accurate processing and a positive customer experience at every interaction.

Qualifications

• Experience leading retail teams and delivering excellent customer service.
• Strong communication and attention to detail with a proactive mindset.
• Track record of driving revenue, performance and target achievement.
• Ability to implement processes and maintain compliance in a busy bureau environment.

Responsibilities

• Lead and support your team to deliver daily excellence.
• Work towards KPIs and meet targets.
• Review data to drive performance and celebrate success.
• Ensure compliance metrics and audits are passed.
• Process foreign exchange transactions accurately and advise customers.

Skills

People leadership

Customer service

Communication

Attention to detail

Revenue growth

Job description

Bureau Manager – Tesco Travel Money

Ayr Location: Ayr, KA8 0QA

Hours: 30 hours a week

Salary: £23, 493.60 per annum

Contract: Permanent, Part Time

A job where you can grow, lead, and make a real difference At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What we’re looking for

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.

What you’ll be doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI’s and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata) Monthly bonus: Earn extra when you hit your targets Pension plan: With Scottish Widows Career development: Access to training, learning pathways, and internal opportunities to grow

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.