Tesco Shift Leader - Days - Southwold Queen St Express

Tesco; Southwold; On-site; GBP 20,333 - 22,000; Full time

Benefits offered by this job

20 days holiday plus 1 personal day

10% discount (15% on pay-day weekends)

Free wellbeing services

Life cover and pension plan

Uniform provided

Job summary

A leading grocery retailer in Southwold is seeking a Shift Leader to coordinate store operations and ensure outstanding customer service. The ideal candidate should demonstrate strong leadership skills, be a clear communicator, and foster an inclusive team environment. With a pay starting at £14.76 per hour and a flexible hourly commitment, this role is perfect for proactive individuals who thrive in fast-paced settings. Join us and help shape an exceptional shopping experience for our customers.

Qualifications

• Ability to coordinate in a fast-paced retail environment.
• Experience in customer service and team leadership.
• Flexibility to adapt to changing circumstances.

Responsibilities

• Run duty shifts and ensure smooth operations.
• Engage with customers to enhance their experience.
• Coach colleagues for continuous improvement.
• Analyze store performance and assist managers.

Skills

Clear communicator

Good decision-maker

Motivational leader

Strong customer-service focus

Inclusive communicator

Curious and proactive

Job description

Tesco Shift Leader — Days – Southwold Queen St Express

Pay: Starts at £14.76 per hour, rising to £15.97 inside the M25. Additional payments may apply.

Hours: Minimum 16 guaranteed hours per week, with flexibility down to 12 hours.

Availability: We schedule within advertised windows. If your availability is close but not exact, still let us know.

About the Role

Customers are at the heart of everything we do. As Shift Leader you will lead and coordinate the store, ensuring smooth operations and superior customer service.

Responsibilities

• Run duty shifts in a fast‑paced retail environment.
• Coordinate the team to keep the store clean, stocked and customer‑friendly.
• Engage with customers, ensuring they leave satisfied.
• Coach and give feedback to colleagues to encourage continuous improvement.
• Support shop‑floor and shop‑at‑home staff, ensuring a safe workplace.
• Analyze store performance and assist managers with action plans.
• Lead from the front and set an example for the team.
• Open and close the store, complete duty coverage, and make safe decisions.
• Answer day‑to‑day queries in the manager’s absence.
• Keep the store well‑presented and remove any obstacles to service.
• Follow and promote health and safety routines.
• Recognise and celebrate exceptional service from colleagues.

Qualifications & Traits

• Clear communicator, comfortable with varied communication methods.
• Good decision‑maker, flexible and comfortable with change.
• Motivational leader who inspires team performance.
• Strong customer‑service focus, able to meet customer needs.
• Inclusive communicator, building a positive, diverse team atmosphere.
• Curious and proactive, always seeking opportunities to improve service.

Benefits & Development

• Holiday starting at 20 days plus 1 personal day (rising to 22 days after 12 months).
• Request flexible working from day one.
• Colleague Clubcard discount: 10% off (15% on pay‑day weekends).
• Free wellbeing services and support resources.
• Life cover five times pay and award‑winning pension with up to 7.5% match.
• Uniform provided and supportive policies for all life stages.
• Access to colleague networks and discount/share/cycle‑to‑work schemes.

About Tesco

Our vision is to become every customer’s favourite way to shop.

We are committed to diversity, equity and inclusion – every colleague is welcome.

Application

Open to individuals over 18. Apply now to join our team.