Tesco Shift Leader - Days - Solihull Esso Express

Tesco; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement (20–22 days)

Flexible working

Staff discounts

Wellbeing services

Pension & life cover

Cycle-to-work

Job summary

Tesco Store is seeking a Shift Lead to oversee daily store operations and lead a team in delivering an outstanding customer experience. You will work across store areas, communicate effectively, and support colleagues to achieve store goals. The role requires strong leadership, a customer-focused mindset, and the ability to act as a stand-in for the Store Manager when needed.

This role offers flexible hours, a minimum weekly commitment, and opportunities for career growth within Tesco.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong customer service focus and communication skills.
• Ability to implement store standards and drive performance.

Responsibilities

• Lead the team to deliver an exceptional in-store experience for customers.
• Collaborate across all store areas and with colleagues on day-to-day operations.
• Build positive, inclusive relationships to support team performance.
• Lead the store in the Manager’s absence with confidence and authority.
• Make balanced, flexible decisions and adapt quickly to change.
• Coach colleagues, give feedback and model great service.

Skills

Team leadership

Customer service

Retail operations

Job description

Days From time To time Sun 16:15:00 00:00:00

Mon 17:00:00 00:00:00

Sat 16:15:00 00:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. Youll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

Leading the team to deliver a great experience for customers in-store.

Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Building positive, inclusive relationships that help colleagues perform at their best.

Confidently leading the store in the Manager’s absence.

Making balanced, flexible decisions and adapting well to change.

Coaching colleagues, giving feedback and role modelling great service.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

To be over 18 for this role.

Experience working in a team lead or management position in a fast-paced retail environment.

Be a strong role model with a passion for delivering great service and ensuring every customers needs are met.

Build positive, long-lasting relationships to create an inclusive, supportive team environment.

A clear communicator, using a variety of methods to keep the team well informed.

A natural leader who motivates and inspires the team to deliver outstanding results.

What’s in it for you?

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award—winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle-to-work schemes

Uniform provided, plus policies to support you through lifes key moments

About Us

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working.

Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.