Tesco Shift Leader - Days - Hall Green Superstore

Tesco; Metropolitan Borough of Solihull; Sur place; GBP 18 000 - 26 000; Plein temps

Résumé du poste

Tesco is seeking a Store Shift Lead to join our team in the UK. You will lead the store team to deliver a great customer experience across departments, coordinating shifts and resources with a focus on reliability and service.

Your role includes coaching colleagues, communicating clearly, and stepping in for the Manager when needed. A minimum of weekly hours is guaranteed, with 3 weeks’ notice of shifts, and you must be 18 or over to apply.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service focus and ability to resolve issues.
• Excellent communication and interpersonal skills.
• Ability to coach colleagues and model good service.
• Proven track record of making balanced decisions.

Responsabilités

• Lead store team to deliver great in-store experiences.
• Coordinate daily operations across store areas and colleagues.
• Act as go-to person for day-to-day operational queries.
• Build inclusive relationships to support team performance.
• Lead the store in the manager's absence and adapt to change.
• Provide coaching and feedback to colleagues.

Connaissances

Team leadership

Customer service

Communication

Coaching

Decision making

Description du poste

Availability Window

• Sun: 12:00:00-20:00:00


• Wed: 15:00:00-00:00:00


• Thu: 15:00:00-00:00:00


• Fri: 15:00:00-00:00:00


• Sat: 15:00:00-00:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

Leading the team to deliver a great experience for customers in-store.

Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Building positive, inclusive relationships that help colleagues perform at their best.

Confidently leading the store in the Manager’s absence.

Making balanced, flexible decisions and adapting well to change.

Coaching colleagues, giving feedback and role modelling great service.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Experience working in a team lead or management position in a fast-paced retail environment.

Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.

Build positive, long‑lasting relationships to create an inclusive, supportive team environment.

A clear communicator, using a variety of methods to keep the team well informed.

A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.